Files not loading, picture files freezing.

GhostP07

Newbie Joined: Jul 11, 2014 02:46 Messages: 3 Offline

Solved by

Jul 11, 2014 12:06

When i try to load a video file, it just hangs & makes no progress. If i try to load a pictue it says 100% then freezes.

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Jul 11, 2014 13:28

Please attach a dxDIAG file to your next post - per parts A and B in the "sticky" at the top of this forum: "Welcome to PowerDirector Forums." Folks can then analyze your system. No personal info is shown in those files.

Also, check the WEB site of the manufacturer of your video adapter for the latest driver...
http://geforce.com/drivers (NVidia)
http://support.amd.com/en-us/download (AMD)
http://www.intel.com/p/en_US/support/detect/graphics (Intel)

This message was edited 1 time. Last update was at Jul 11. 2014 13:28

GhostP07

Newbie Joined: Jul 11, 2014 02:46 Messages: 3 Offline

Jul 12, 2014 02:08

POWERDIRECTOR ULTIMATE
12.0.2930.0
VDE140423-01

Filename	DxDiag.txt	Download
Description	DxDiag
Filesize	52 Kbytes
Downloaded:	184 time(s)

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Jul 12, 2014 09:32

Quote: POWERDIRECTOR ULTIMATE
12.0.2930.0
VDE140423-01

You have a Beta Video Driver installed.

You should remove that driver and install the WHQL driver. Do not use Beta Drivers.

Have you tried other videos and other images. You may have a bad video file or a bad image file.

This message was edited 1 time. Last update was at Jul 12. 2014 09:42

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

GhostP07

Newbie Joined: Jul 11, 2014 02:46 Messages: 3 Offline

Jul 15, 2014 00:30

Still the same with the Beta driver not installed. Tried several images from other places, as well.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Jul 15, 2014 04:38

Quote: When i try to load a video file, it just hangs & makes no progress. If i try to load a pictue it says 100% then freezes.

Quote: Still the same with the Beta driver not installed. Tried several images from other places, as well.

Hi GhostP07,
A question and a request for you to answer please.
1. What happens when you import other video/image files from the same source or different source (different media files and different hard drive)?
2. Please provide the MediaInfo on the problem video file and if similar video files have the same problem a 5 second sample for members to check and test. A sample (would be very handy) of the image file/or properties of the image file. See guide, Part J http://forum.cyberlink.com/forum/posts/list/29701.page
Dafydd

This message was edited 2 times. Last update was at Jul 15. 2014 04:48

tarzan

Newbie Joined: Jul 16, 2014 23:00 Messages: 22 Offline

Jul 16, 2014 23:16

Fantastic, just purchased this product today and I took a snapshot of a video playing and saved it, frozen at 'importing media...100%' and I did not attempt to import media.

I am very unimpressed and frustrated with my first 10 minutes of this program.