Pre-installed YouCam problem

Claus Peter

Newbie Joined: Jun 12, 2014 10:57 Messages: 3 Offline

Solved by

Jun 12, 2014 11:33

Hello,

my Problem concerns a YouCam program being pre-installed on a Samsung Laptop RF-710 Windows 7 home IE11.
The program is starting ok, but once a snapshot was taken, same neither can be processed nor can I close the program in the normal way.
Any advice to solve the Problem will be appreciated.

Tanks and greetings,

Hallo,
ich habe ein Problem mit einem auf einem Samsung Notebook, RF-710 Windows 7 home IE11,
vorinstallierten YouCam Programm. Es läßt sich zwar starten, aber nach einem Schnappschuß kann dieser weder
verarbeitet werden, noch kann ich das Programm auf normalem Weg schließen.
Wer weiß Rat?

Danke und Gruß

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Jun 12, 2014 21:35

hi,
do you have snapshot or some other info about "neither can be processed nor can I close the program in the normal way." ?

Claus Peter

Newbie Joined: Jun 12, 2014 10:57 Messages: 3 Offline

Jun 13, 2014 05:19

Quote: hi,
do you have snapshot or some other info about "neither can be processed nor can I close the program in the normal way." ?

Hi.
once a photo (snapshot) has been taken, I cannot do anything with it, like forwarding by E-Mail or delete. This also applies to the photos already stored. Moreover YouCam will not close unless I re-start the Laptop.
Thanks and kind regards

This message was edited 1 time. Last update was at Jun 13. 2014 05:57

venus

Newbie Joined: Jul 05, 2014 02:47 Messages: 1 Offline

Jul 05, 2014 02:50

MY PROBLEM IS whn i switch from win 8 to 8.1 youcam has stopped its working..kindly advice for it

thanks

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

Jul 06, 2014 21:30

Hi Venus, what's your youcam version number?

kitscht

Newbie Joined: Jun 29, 2014 12:18 Messages: 14 Offline

Jul 13, 2014 12:42

Try disabling user account control from Windows and see if that makes a difference.

Mary

Newbie Joined: May 31, 2015 14:07 Messages: 1 Offline

May 31, 2015 14:17

my you cam will not send my photo to my face book acct. it says facebook does not recognize it what do I do

sumerJ

Contributor Joined: Nov 28, 2013 05:37 Messages: 377 Offline

May 31, 2015 22:10

Hi Mary,
Try to update your "YouCam" software from below updates. Find the one matches to your major version.

http://www.cyberlink.com/support/youcam/patches_en_US.html