Hi Benza,

What version do you have?

Look in: My Computer/Hard Drive/Program Files/CyberLink/PowerDirector/PD.exe and hover the cursor over the exe file.

What software did you recently install?
What software have you activated recently?
Have you installed a specific update to your security software?
Does PD have access to the internet to install updates?

These are random questions to kick start your thoughts on what you might have done to alter a working program to a non-working one.

Come back to me asap and PM me the information

Dafydd

Hi Benza,

Thank you for the PM, the information has been noted etc. I've sent you a reply.

Dafydd

Tech support sent me a lengthy list of everything to try inclkuding a total new install after clearing the registry, etc. Power Director 5 still does not launch! It was working fine for months and suddenly craps out on me. Anybody have any other ideas? I've stopped popup, security,screen reolution change, and on and on. I tested the program on an old computer and it installed and ran fine so this is a true mystery!

Hi Patti,

I'm sending you a list of things I would do in a PM and a bit of follow up data.

Dafydd

Hi Benza,


Try to add/modify the registry key as below

[HKEY_CURRENT_USER\Software\Cyberlink\PowerDirector\5.0]
"ConnectForUpdate"=hex:00,00,00,00

Will

Thanks for public and private responses. Tech support was of no value as I had tried eveything they said already, but opted to go step by step like they asked and nothing helped. I just may have to do the total restore of my system, but that would really be a pain to start all over again. This is what I did last night, I started removing software and restarting PD. I finally got somewhere and after removing a program working with photos, PD started again. Then, I tried putting important software back on that didn't seem to fix PD. Everything would make PD stop working. I put my virus protection, etc back on but did not even have a chance to turn it on because PD immediately stopped wroking again. I can't run a computer with no protection nor can I have PD be my last program allowed to be installed! I may go for a total retore soon.

Thanks for that registry change that I may try as well.

Patti, read the PM I've just sent/replied to you.

Dafydd

This was resolved by Patti carrying out "a total restore" of her computer (wiping the hard drive) and then re-installing all software.

I did suggest to Patti to wipe her harddrive as something I would do. We had lots of PM's and I had emails from Tech Support to find the reason why this had happened.

I'm please everything is working .... well done Patti for doing "a total restore".

Dafydd

I'm a newbie to this forum and have downloaded the trial version of Powerdirector 5 and contemplating purchasing the full version. I do have some concerns and that is when I downloaded the trial version I was prompted to disable im, pop blockers, disable all security programs. Why? this is the only software where there was such an extreme requirement just download the trial version. The other thing the trial version was to include some menu templates which weren't included. I have been using Pinnacle Studio 10 plus but dissatisfied with the amount of time to start the program and when Power Director 5 came along and I tried the simplicity of the program and being very user friendly I'm still undecided about the full version. I've been reading various issues with the product as well with all the problems is this product really worth the $90?

Quote: I'm a newbie to this forum and have downloaded the trial version of Powerdirector 5 and contemplating purchasing the full version. I do have some concerns and that is when I downloaded the trial version I was prompted to disable im, pop blockers, disable all security programs. Why? this is the only software where there was such an extreme requirement just download the trial version. The other thing the trial version was to include some menu templates which weren't included. I have been using Pinnacle Studio 10 plus but dissatisfied with the amount of time to start the program and when Power Director 5 came along and I tried the simplicity of the program and being very user friendly I'm still undecided about the full version. I've been reading various issues with the product as well with all the problems is this product really worth the $90?

Hi,
Video editing software demands the resources of your computer - it's the nature of this type of software. The "warnings" you have been given apply to all video editing software and are to prevent problems which interfere with video editing. I stop Auto-Updates, as these interfere and slow down your computer - cause it to hang when there is insufficient cpu resources for video editing to take place (and because you might have too little resources to carry out video editing). The only security software I restrict is anti-virus auto updates.... and I update manually instead.

You should cater to the needs of a specialist software... peripheral software that operates in the background WILL slow your computer down at the wrong time, the wrong moment!

PowerDirector 5 Premium is a fast edit tool, easy to use and has an easy to climb learning curve.

Enjoy the trial...

Dafydd

Quote: This was resolved by Patti carrying out "a total restore" of her computer (wiping the hard drive) and then re-installing all software.

I did suggest to Patti to wipe her harddrive as something I would do. We had lots of PM's and I had emails from Tech Support to find the reason why this had happened.

I'm please everything is working .... well done Patti for doing "a total restore".

Dafydd

This may have resolved the PD errors, but now I have Power Producer errors. I was unable to burn a project after working on it for nearly 50 hours to get it perfect. I tried to burn and I get the error C00D1197. I had burnt over 100 DVD without any issues and now everything is a mess. I took the drastic measure of restoring to factory setting sof my computer and reset everything the way I did originally. Now, PD works, but PP does not. As per the usual..tech support is grabbing at straws guessing at answers and the bottom line..they wat me to restore the computer to factory setting AGAIN. I think Cyberlink software is jus full of bugs. I would toss it, but so far, I can't find anything to get the movies off my Everio camera which came with cyberlink software. My recent inquiry to tech support resulted in them having me try taking most of my software off the computer, changing all the setting, etc etc.. it is as if the only way teh software will work right is if it controls the computer. I am fed up.

Hi Patti,

I know the trouble you had previously and the effort I went to to get data from you. I also know that I put the issue to CyberLink and I asked you to contact me again if you were still having problems - you didn't.

I do sympathize with you at having a problem now with PowerProducer. Perhaps you should have emailed me ...........

The CyberLink staff I engaged with your issues were looking to assist you. To whom have you contacted with your problems now?

Dafydd
PS Sometimes, thank you goes a long way.

Quote: Hi Patti,

I know the trouble you had previously and the effort I went to to get data from you. I also know that I put the issue to CyberLink and I asked you to contact me again if you were still having problems - you didn't.

I do sympathize with you at having a problem now with PowerProducer. Perhaps you should have emailed me ...........

The CyberLink staff I engaged with your issues were looking to assist you. To whom have you contacted with your problems now?

Dafydd
PS Sometimes, thank you goes a long way.

"Sometimes thank you goes a long way" that's pretty insulting seeing as cyberlink says that they truly appreciate thanks, but plesse do not send a thanks unless you are requesting help. So..sorry if you were shunned. I appreciate the attempts that you made to try and resolve Power Director problems. It was my total frustration of getitng nowhere with tech support (not frustrated with you, at least you tried very hard) that made me set my computer back to a new state. Thanks again for trying to resolve this issue. You seem agitated that I did not e-mail you with my current PP problem. I was under the impression that you were speaking only of my issues with Power Director. I had no idea that you were offering help with other products as well. Sorry if you were insulted.

I contacted Tech Support and waited and waited and waited and decided my best bet was to now grab all my files and go see my daughter who has Sonic MyDVD Plus. I was able toenter all by daata to her computer and create a beautiful DVD. I had no problems with Cyberlink software and had made numerous dvds with the 2 programs working with each other.

I received this information back from tech support and can't possibly do what they want. I could understsand all these steps being necessary if the program never worked, but it did work and it was not infected by a virus. It all sounds like a bunch of stuff to do at random to possibly fix PP issues, but that could potentially make other software not work. They ask me to do many things that I totally do not understand. This is my first software in all my years of computing that has so many issues to work through to get it to work properly. I am just frustrated. I've runined at least 10 disks ina couple days trying to get PP to work and my time in trying to fix problems is so unreasonable.

Error
I made a lot of videos with Power
Director and then brought theminto
Power Producer 3.07.3405 and when
trying to burn it just goes to error.
This time I got this error Internal
Logical Error (E0080007). I have used
this product numerous times with no
issues. What is this all obout?
vcshireen Reply 2006/11/07 16:00
Dear Benza,

Thank you for contacting Cyberlink Online Support.

I understand that you are facing problem while burning a video to DVD in PowerProducer.

Please follow the steps given below to resolve this issue:

1. If you are using internal CD/DVD writer, please make sure that it is installed on Secondary IDE as Master (Do NOT use cable select, master is recommended). If you have one CD-ROM and one DVD drive installed in your computer, set one drive as Master and other as Slave. You may contact your drive or computer manufacturer for any assistance regarding installing your drive.

2. Update the firmware/driver for you DVD writer. Please contact your DVD writer manufacturer for updated Firmware/drivers.

3. CD/DVD writers are not compatible with all type/brand of discs. Please contact your CD/DVD writer manufacturer to check the list of compatible disc with the drive. Try some different and recommended brand of blank DVD disc.

4. Empty the contents of the C:\Windows\temp folder and C:\temp folder, if you have one. Then empty Recycle Bin.

5. Defragment your harddrive. DVD video files are very large and can quickly fill your harddrive to capacity. A fragmented harddrive can cause problems during DVD burning. Make sure to defragment your drive(s) regularly.

6. To avoid any compatibility issues, please close all other software and utility applications including virus scans, screen saver and instant messaging software before you launch PowerProducer.

Now, try to burn a DVD.

If the issue still persists, try to uninstall other CD/DVD burning software like Nero, EasyCD Creator, Direct CD etc. Two burning softwares installed on same computer are known to cause conflict due to common files in them.

Also disable the XP built-in burning software. To disable the Windows built-in burning software:
- Open My Computer.
- Right-click your CD-RW or DVD drive and click Properties.
- Select the Recording tab.
- Remove the check mark from the 'Enable CD recording on this drive' check box.
- Click OK.

Now, close all other software and utility applications and try to burn a new blank DVD.

If the issue still not resolved, you may need to reinstall the PowerProducer software. Follow the step given below to reinstall your PowerProducer software:

a.)Start--> Programs -->Cyberlink PowerProducer --> Uninstall PowerProducer

b.)Start --> Run --> type "regedit" --> click "HKEY_LOCAL_MACHINE" --> click "Software" --> click "Cyberlink" --> Delete the folder "PowerProducer".

c.)Start --> Run --> type "regedit" --> click "HKEY_CURRENT_USER" --> click "Software" --> Delete the folder "PowerProducer".

d.) Reboot your PC.

e.) Reinstall PowerProducer.

If issue still persists then please follow the steps mentioned below to resolve the issue:

1) To avoid any compatibility issues, please close all other software and utility applications including virus scans, screen saver and instant messaging software before you launch PowerProducer.

2) Increase Virtual memory :

1. Right click on "MyComputer"
2. Select Properties -> Advance
3. Click on "settings" under Performance.
4. Select "Advance"
5. Click on "change" under Virtual memory.
6. Select "Custom" and enter initial value as "512" and Max value as "1024".

NOTE: If your existing settings are higher than recommended then leave them as before.

3) Please check whether the drive where you have installed PowerProducer software has enough space on it. At least 5 GB of free space is required and recommended while burning a DVD.

Now, try to burn the DVD at low burning speed.

Now, close all other software and utility applications and then try the 'Create a DVD folder' option in the burning options screen and let us know of the result.

If the DVD folder is burned successfully then it would mean that the problem is burner specific and not software specific.

Go ahead with burning DVD only if the DVD folder is created successfully and without errors.

If issue persists then we request you to please provide us with following information to resolve the issue:

1. We request you to please send us the DxDiag.txt file.

A System diagnostic file DxDiag.txt.You can use the steps that follows to create this file:

Start --> Programs --> Accessories --> System Diagnostics --> System information --> Tools --> DirectX Diagnostics --> Save all information --> a DxDiag.txt file created.

2. We would like to request you to please sent us the screenshot where exactly you are facing the problem.

Note: To take a screen shot, please press Print Screen key on your keyboard when this error comes. Then go to Start>programs>Accessories>Paint. Paste the screen capture there by pressing Ctrl+V or alt+Edit+Paste. Save the file and send to us for analysis.

3. Burner Information related to model name and number.

4. We even request you to please send us the one or two small file where you are finding diffculties for further analysis.

Please upload the all the above information on our FTP site at :

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Also, please inform us that you've uploaded the information file at FTP via this url :

index.jsp

Please feel free to contact us back for any further clarification or for any assistance related to Cyberlink Products.

Thank You and Best Regards

Patti,

I was disappointed you didn't say some form of thank you.

I have edited your submission - removing ftp and ref data which should NOT have been posted on a public forum. (I'm a moderator on this forum)

My offer was just that, an offer to assist. I think I received about 13 - 14 messages from you in 24 hours. I had previously contacted CyberLink and senior research members were involved etc etc.

The information/instructions given to you by CyberLink Techs are clear and I understand them. What part do you want assistance with? PM me.

CyberLink are trying to assist you - they are trying to get you to localise the cause of the problem. To find out whether it is the way you've got your computer set up, whether the disc drives are the problem, if the hard drives are set up correctly, or you have an external drive. They also are trying to localise it to see if this is a software problem as well.

When did you purchase your Disc drives - how old are they? When was the last time you cleaned the lens? Simple questions that could be the answer to your problem.

The tasks are all that I would do or know about and something I would look for before pointing a finger at a previously functioning software product!

If you want to contact me...do so...I don't bite and I'm quite sympathetic.... just I like to see a smile and have a thank you.

Dafydd

I go along with Patti....

This software is not worth it! I have totally had my computer rebuild from ground zero three times now - and I AM NOT reinstalling PD 5.0 Premium to have to go through all that again. The only version of PD that ever worked for me was the cheap version that came with my JVC camera. I wanted to do more and was never able to burn an entire project with PD5. Tech support was useless and I sent them very detailed descriptions of my analysis, which I also posted in this forum as JVC .mod files DO NOT BURN. After being told that the issue was sent to their research dept. I had heard nothing for a few weeks and pinged them on it. That is when all I was told was...

"The issue is now with the Research department and we expect this concern to be addressed in the next build of Power Director software. We will provide you with the update as soon as we release the new update patch. Please bear with us for the time being."

Am I just supposed to guess that they actually know what the problem is???!!! And just how long is the next update???!!!

I contacted Cyberlink immediately after I bought it so of course the 30 day guarantee is long gone. Imagine that!!

After reading all of the bugs from everyone else I would be very leery to reinstall. Anyone know of any other less buggy software that works with JVC .mod files. In fact I am now off to write a little something to JVC about the buggy software that comes with there cameras.

"Thanks" for your time.