Hi,
please refer to the readme posting:
http://forum.cyberlink.com/forum/posts/list/38203.page

I guess it could be the HDMI>DVI cable/converter you may Switch to an HDMI only cabeling.

br
Michael Technical Support

Werde Facebook Fan

Thank you for the reply.

My TV is DVI based with HDCP support [perhaps HDCP 1.0?]. I use HDMI cables from the PC to the receiver and an HDMI to DVI cable. As far as I can tell my Blu-Ray player seems to like my system so I don't imagine it's solely a cable issue.

Things I haven't tried yet are:
-- Disable my computer's onboard audio and let the ATI system handle everything
-- Bypassing the receiver and going straight from PC to TV

Note: I have tried other Blu-Ray player software with similar results. I'm confident it's some PC config issue but I'm not sure what it is. Each component in the system should be HDCP compatible but obviously something is getting in the way.

Testing update:

I bypassed my receiver and connected the HDMI to DVI-D [Digital Single Link] cable to my Radeon HD7850 and the DVI/HDCP connector on my TV [65H83]. This didn't seem to help at all.

I checked and my TV is HDCP compliant based on EIA / CEA 861.

I checked my cable and it appears to [physically] be in good condition -- no bent pins, no kinks, etc.

I disabled all other audio & video systems on my computer and rebooted. This left only the ATI video & audio enabled. No help.

[Via my Panasonic BR player] Blu-Ray movies look great and substantially better than even good DVDs. From what I can tell the Blu-Ray player isn't displaying in the 480i that I would expect if it didn't think my receiver + cable + TV was HDCP compatible

****************

I guess I could order a cheap cable from monoprice that is HDMI to DVI and [like my existing cable] claims to be HDCP compatible. Outside of that I'm out of ideas. I know it's something in my config but I'll be darned if I can figure out where it is.

BTW: I'm unable to create a tech support ticket. I keep on getting web errors. Any ideas about that??

Hi Ed,
you may post your DXDIAG LOG here - please check:
http://forum.cyberlink.com/forum/posts/list/38203.page

about the web-error, you may try other browser (IE preferred)

br
Michael Technical Support

Werde Facebook Fan

Quote: Hi Ed,
you may post your DXDIAG LOG here - please check:
http://forum.cyberlink.com/forum/posts/list/38203.page

about the web-error, you may try other browser (IE preferred)

br
Michael

I've attached both the DX Diags and BD Advisor logs to this post.

As for the browser I'm using IE9 but keep on getting an error after submission of the ticket indicating that the request can not be processed at this time. It then redirects the browser within a few seconds making it difficult to do much more than read the message.

I'll try to submit from another computer and see if that helps.

Hi,
can you check if you have installed/actiavated the Hyper-V in the Windows Features?

Try to disable if you have

thx
Michael Technical Support

Werde Facebook Fan

Quote: Hi,
can you check if you have installed/actiavated the Hyper-V in the Windows Features?

Try to disable if you have

thx
Michael

I wasn't aware that Hyper-V was part of "Windows Features" in Win 7 Home Premium. As far as I know I'm not running it; my computer is a physical box with no VM software running.

I looked under Control Panel, Programs, Windows Features and didn't see anything for Hyper-V. Where should I check to make 100% sure I'm not running that.

Last & perhaps final update:

For testing purposes I laid my hands on a small HDTV and HDMI cable. When testing that setup through my receiver it failed. When testing directly it failed in the "video only" HDMI port but seemed to work fine in the standard HDMI port. At this point I was thinking it must be something with my equipment.

I disconnected the small HDTV and reconnected my standard configuration. I was about to chalk everything up to "gremlins" but I tested again [through my receiver to my TV] and now everything is reporting as compatible and working fine.

I'm not sure if my video card got stubborn for a while, a cable was loose, a cable is bad and is working for now but may fail if I wiggle it, etc.

Either way it does seem to be working now. Better late than never. Hopefully I can now get to the trial with whatever time I have left.