Upgrading from v13

kokap

Newbie Joined: Jul 01, 2013 05:01 Messages: 26 Offline

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Apr 08, 2014 05:40

I've bought 'Upgrade to PowerDVD 14 Ultra from 12/13 Ultra/Pro' product.
Do I have to remove v13 before installing v14?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 08, 2014 05:44

Hi,
no - just install the Upgrade. The PDVD 14 Upgrade will uninstall the PDVD 13

br
Michael Technical Support

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kokap

Newbie Joined: Jul 01, 2013 05:01 Messages: 26 Offline

Apr 08, 2014 05:45

Thank you.

kokap

Newbie Joined: Jul 01, 2013 05:01 Messages: 26 Offline

Apr 08, 2014 09:00

Quote: no - just install the Upgrade. The PDVD 14 Upgrade will uninstall the PDVD 13

Hmm, the PDVD 14 Upgrade did NOT uninstall the PDVD 13... Now I have both versions on my PC. Is it OK?

This message was edited 2 times. Last update was at Apr 08. 2014 09:02

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Apr 08, 2014 09:14

Hi,
yes - it is OK!

The old license does not get invalid

br
Michael Technical Support

Werde Facebook Fan

blasiusxx

Contributor Joined: Mar 12, 2011 09:44 Messages: 330 Offline

Apr 09, 2014 08:50

Could i install PD14 Upgrade without an existing installatation of my PD13 license ? What i mean, is it enough to have the old license key of pd13 and do a clean installation with the new pd14 upgrade ?

Landras

Newbie Joined: Apr 11, 2014 12:25 Messages: 6 Offline

Apr 13, 2014 12:37

Powerdvd 14 doesnt automatic read srt or sub files like poverdvd 13..How to fix this?And stupid mouse scroll if i go forwards video goes backwards stupid!

rjsqxxx

Member Joined: Oct 25, 2010 08:01 Messages: 67 Offline

May 04, 2014 09:18

I hate to break to Cyberlink but PowerDVD 14 most certainly did not uninstall PowerDVD 13. In fact, it left me a total mess. The item from add/remove programs was deleted but pretty much nothing else. CLcleaner for PowerDVD 13 was useless. I spent hours manually removing traces of PowerDVD 13 from my system. Can't Cyberlink do a better job with install/umninstall?

My environment is windows 8.1. I had powerdvd 13 installed and upgraded to powerdvd 14.

The honest answer to the question is that the installation process for powerdvd 14 leaves behind a mess. That is really bad with a product like powerdvd that has services that run in the background.

It's ugly cleaning it up. I won't even go into how I did it. Now that people's PC's were messed up how about supplying a functional CLcleaner for powerdvd 13?

josuv22

Newbie Joined: Feb 11, 2013 14:05 Messages: 12 Offline

May 07, 2014 14:03

Quote: I hate to break to Cyberlink but PowerDVD 14 most certainly did not uninstall PowerDVD 13. In fact, it left me a total mess. The item from add/remove programs was deleted but pretty much nothing else. CLcleaner for PowerDVD 13 was useless. I spent hours manually removing traces of PowerDVD 13 from my system. Can't Cyberlink do a better job with install/umninstall?

My environment is windows 8.1. I had powerdvd 13 installed and upgraded to powerdvd 14.

The honest answer to the question is that the installation process for powerdvd 14 leaves behind a mess. That is really bad with a product like powerdvd that has services that run in the background.

It's ugly cleaning it up. I won't even go into how I did it. Now that people's PC's were messed up how about supplying a functional CLcleaner for powerdvd 13?

I just went into the control panel and powerdvd 13 was completely removed in less than 2 mins.

josuv22

Newbie Joined: Feb 11, 2013 14:05 Messages: 12 Offline

May 07, 2014 14:08

Quote: Could i install PD14 Upgrade without an existing installatation of my PD13 license ? What i mean, is it enough to have the old license key of pd13 and do a clean installation with the new pd14 upgrade ?

yes all you need is the old lience and new lience when installing an upgrade version

http://www.cyberlink.com/support/product-faq-content.do?id=15695&prodId=1