Persistent Crash when applying Fade

Ed71

Senior Member Location: Dorset, United Kingdom Joined: May 17, 2008 14:32 Messages: 207 Offline

Solved by

Mar 18, 2014 18:07

In current project was attempting to put a fade transition between a standard image and an image that has the 'continuous shooting' effect applied to it

On each occasion causes PD to crash and ask to send an auto error report to Cyberlink (which I have done)

Just tried it again with new patch (2706) and still same result

Don't actually need to resolve this for current project as have left the fade out but assume that putting a simple fade between should not cause a problem?

Fade is applied - looks like is successful (can be seen on the timeline) programme hangs for few seconds then crashes

EDIT

Tried it with standard images 'forest' & 'girl in grass' and same result, both on timeline, applied 'continuous shooting' to second image, programme appears to work, then hangs, then crashes.

Interestingly, there is NOT a problem with the 'continuous shooting' applied to the FIRST image. (though problem re-occurs if you apply effect to BOTH, appeared to take slightly longer before crashed)

This message was edited 1 time. Last update was at Mar 18. 2014 18:27

Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Mar 19, 2014 09:57

I just tried this and I also experienced a hang!

Btw- it's better to report this directly to Tech Support. Using this link: http://www.cyberlink.com/support/contact-support.jsp
Include a link back to this page so they can see what we are talking about.

Rob


Filename	Continuous Shooting FX b.PNG	Download
Description
Filesize	305 Kbytes
Downloaded:	283 time(s)

This message was edited 1 time. Last update was at Mar 19. 2014 09:59

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GGRussell

Senior Contributor Joined: Jan 08, 2012 11:38 Messages: 709 Offline

Mar 19, 2014 11:24

I still have V. 2420 installed and I have no problem. Continuous shooting FX works fine on either image with or without the Fade transition.
Intel i7 4770k, 16GB, GTX1060 3GB, Two 240GB SSD, 4TB HD, Sony HDR-TD20V 3D camcorder, Sony SLT-A65VK for still images, Windows 10 Pro, 64bit
Gary Russell -- TN USA

PlaySound

Senior Contributor Joined: Dec 02, 2010 10:26 Messages: 2031 Offline

Mar 19, 2014 11:36

I always use this effect quoted without problems, now I checked and actually PD12, falls when using transition "Cross".
For "Overlap" transition works well. AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Ed71

Senior Member Location: Dorset, United Kingdom Joined: May 17, 2008 14:32 Messages: 207 Offline

Mar 19, 2014 15:49

Reported to Tech Support with link to this page Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)

Ed71

Senior Member Location: Dorset, United Kingdom Joined: May 17, 2008 14:32 Messages: 207 Offline

Mar 24, 2014 17:44

Tech support sent re-installation files to roll back to 2420

Tried once re-installed - crashes continued as before

(noticed it only happens with CROSS fades; as 'playsounds' reported above; I don't tend to use OVERLAP fades so had not noticed this)

Have reported back to Tech support

This message was edited 1 time. Last update was at Mar 24. 2014 17:45

Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)