I have Power Director 5. I have been working on Family Tree Video for months now. I save the program often because I have some freeze up issues with big PD5 files. (I know I should have re-named each time I saved, but never had any trouble before.)
The file was getting pretty large (34 MB) so I made my final edits and saved it again getting ready to burn a disc. When I tried to load it the next time it shuts PD5 down.
So I contacted support help. Here is what I got.
1st Time They told me that if the media files were not available the program would not work. Well DUH I am not a beginner.
2nd Time They told me to use the import function and load the file that way. Are you kidding me. Import if looking for a media file not a pds file.
3rd Time They told me to make a diag text file and send it to them. I did they suggested that I update my Video Card. How could that make any difference. The program works fine saving and playing new files.
Where do they get these guys?
Each time I made it plan that the problem only involved this one file. I asked them if they could open the file for me. I asked if I could send it to someone to open and fix it. They ignored that question.
So I am asking if anyone has had this problem and know of a possible solution??? I have so many hours involved in this project any help would be greatly appreciated.