On one m/c but not another, if I drop say aquarium.mpg into video line and then click tab "create disc", it says Initializing, gets to 5% and then stops until report generated for Microsoft which I send off.
Removing roxio, anti virus, has had no effect, Clean reinstall has not effect. I suspect graphics issue because what should come up is the template selection.
I have gone around a loop with tech support. Accordingly, am interested in anyone who has had the issue and found a solution.