The yellow line.....now solved

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Solved by

Feb 09, 2014 12:28

Hi,

A few months back I posted my concern about a yellow line which appears in the
preview window when an overlayed video is resized /moved / freeformed.
Tony (ynotfish) tried to replicate it, but could not.
Since my posting there has been 1 other posting the same problem (can’t find the threads).
Today, I have been un- and reinstalling PD Ultimate. By the way, I had a few problems
with that; had to “uninstall” twice, with a restart in between to make it happen.
PD is persistant!

The reinstall didn’t make any difference to the yellow line.
I am on an Asus motherboard. I noticed in “programs” I had something called
“asus splendid video enhancement technology” installed from manufacturer. After a little
searching, I found I could uninstall it. Did so. Starting PD up again, I get the note “Rich video” is
not installed. I say “yes” to installing.
But no. The yellow line is still there.

The procedure of this is:
If I have a clip in track 1 and overlay a video clip in track 2 (or more clips down the tracks) in PREVIEW window, I get the yellow line in the overlayed clips as soon as I resize them- upwards or downwards.
If I go from preview to produce, I will have the yellow line(s)-jagged edges- in produce- and they will be produced.
If I overlay a clip and go directly to PiP and modify, I will not get the yellow line.
So; this is giving problems if I want to have 2,3,4,6 overlayed clips- resized in a grid or in frames.
Actually, this is preventing me from making a multidisplay.
Ideas anyone?

Nina


Filename	yellow line_3.jpg	Download
Description
Filesize	254 Kbytes
Downloaded:	1295 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	62 Kbytes
Downloaded:	381 time(s)

This message was edited 3 times. Last update was at Feb 20. 2014 15:47

Just something.
https://www.petitpoisvideo.com

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Feb 09, 2014 14:37

Nina, I may have found where and how the Yellow Line comes from.

It is made in Modify and on the Shadow function.

If you Uncheck Apply Shadow on the Left the yellow line would be gone.


Filename	Yellow line_720.png	Download
Description	The image I created in PD 12 PIP modify
Filesize	525 Kbytes
Downloaded:	1293 time(s)


Filename	I found how to make the Yellow Line.png	Download
Description	The Yellow Line.
Filesize	258 Kbytes
Downloaded:	1313 time(s)

This message was edited 3 times. Last update was at Feb 09. 2014 14:40

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 09, 2014 15:09

Carl,

thank you for taking the time to investigate.
It's the yellow line, alright.
Now - what I experience is: I get this line in PREVIEW window (in edit)- when I resize a clip from it's AR, either
smaller or larger, and /or apply freeform (still in preview).

BUT, you are certainly right about the "apply shadow" in PiP.
The exact same thing happens here. Which - is not acceptable, is it?
Not being able to use shadow?
If you apply shadow, Carl, and get back to "edit" - and "produce" - is the line still there with you?

Nina
Just something.
https://www.petitpoisvideo.com

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 09, 2014 18:31

Does the line have any correlation with preview quality? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 09, 2014 18:45

No, Barry, it hasn't.

Couldn't sleep thinking about this, so I'm up again.
I'll try un-and reinstall one more time and not apply the patches........you never know...
Just something.
https://www.petitpoisvideo.com

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Feb 09, 2014 19:18

Quote: Carl,

thank you for taking the time to investigate.
It's the yellow line, alright.
Now - what I experience is: I get this line in PREVIEW window (in edit)- when I resize a clip from it's AR, either
smaller or larger, and /or apply freeform (still in preview).

BUT, you are certainly right about the "apply shadow" in PiP.
The exact same thing happens here. Which - is not acceptable, is it?
Not being able to use shadow?
If you apply shadow, Carl, and get back to "edit" - and "produce" - is the line still there with you?

Nina

Yes, the line is still there because I put it there in PIP Designer.

You can use shadow, but you do need to choose your parameters, The yellow line is created by apply shadow on the East Side and the trapezoid, makes the line appear on the side. A different color will make a difference also.

Filename	Produce Ninas Yellow line.wmv	Download
Description	720x480 wmv
Filesize	1005 Kbytes
Downloaded:	395 time(s)

This message was edited 1 time. Last update was at Feb 09. 2014 19:24

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 09, 2014 20:12

Next:

I uninstalled, restarted computer, (didn't use Revo or went in to the reg) installed again.
Got this message during install: " Cyberlink CLOTKernelClient32 needs to be updated, close this and click retry".
I click retry - and the install progresses.
Did not apply the latest patch.
Open PD : "Pd...has stopped working".....
Apply patch.
PD starts, seems to work.......a bit slowish, though.
I try the two short clips-
see below.


Filename	Producing.jpg	Download
Description
Filesize	201 Kbytes
Downloaded:	1196 time(s)

This message was edited 1 time. Last update was at Feb 09. 2014 20:12

Just something.
https://www.petitpoisvideo.com

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 09, 2014 22:03

I think this is it for now.
Now I have a black preview window when clips are dragged to timeline,
I have a black produce window.

Any solution welcome- else I now just have to leave it, too many hours gone.

Just something.
https://www.petitpoisvideo.com

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Feb 09, 2014 22:31

Quote: I think this is it for now.
Now I have a black preview window when clips are dragged to timeline,
I have a black produce window.

Any solution welcome- else I now just have to leave it, too many hours gone.

Oh dear Nina at first glance it seems to be a graphic card issue but I'm no expert.

As for the black screen I had the same issue and had to REGEDIT the VMR.

Here's one for Windows 8 from Borgus1

http://forum.cyberlink.com/forum/posts/list/29036.page

And one for Windows 7 (I think) from Adrian

http://forum.cyberlink.com/forum/posts/list/14828.page

This message was edited 1 time. Last update was at Feb 09. 2014 22:32

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog - PDtoots happily supports fellow PowerDirector users!

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 09, 2014 22:41

Hi Neil,

yes- after doing the VMR+ applying the latest patch (tried them all now),
the preview and produce got back -
but the yellow line is still very much there.
As it is, PD is not of any use for me.
And yes, graphic card has come to mind some time back, but
back then only Tony seemed interested.
Nvidia, GeForce GTX 770M, latest driver.....

Guess I just have to wait and see what happens further on.

Nina

Just something.
https://www.petitpoisvideo.com

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Feb 10, 2014 08:57

Very strange this is still occurring.

How many PD installation files do you have with your Ultimate version?

Last week I was missing a few premium content pack and contacted CL tech support and they sent me 4 new install files (large ones with the latest v2420 update.) My old original install files were 12 files from the end of last year. I used these new 4 install files and reinstalled everything and it worked great. (Btw- I am using Ultimate Suite.)

So just another thing to try- grab the latest install files from Tech support and see if that is any help.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Feb 10, 2014 22:35

Can you post a clip that gives you the yellow edge or has Tony resolved that it didn't happen for him? I've seen sometimes ICC profiles can do that if embedded in an image. PNG should eliminate that if an issue. Does the edge issue happen in any other apps?

Do you have the 3D display on your Asus G750JX or the optional 2D? If you plug in a different display in the display port and toggle to only use the remote display does it have a yellow edge there too?
Are you using ASUS supplied Nvidia drivers or drivers straight from Nvidia? I'd always make sure to remove old driver version before any upgrading.

To me it looks like a display issue, possible along the lines of display antialiasing feature settings. Your previous post, http://forum.cyberlink.com/forum/posts/list/30521.page , also complained of edges which again sounds like display antialiasing settings. ASUS may control these settings if using there drivers or in combination with Splendid VET. You might try a Restore Defaults in Nvidia Control Panel and/or post screen shot of settings so one can have a look and compare. I'd also make sure your ASUS Splendid VET is probably set to normal.

Your other yellow edge partner was http://forum.cyberlink.com/forum/posts/list/31223.page It appears something fairly unique to your rig which would be difficult to exactly isolate via this forum.

Jeff

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 11, 2014 10:22

Jeff;

Thanks for getting in to this.
Back at my earlier post, Tony tried it out and he could not replicate.

I am using drivers straight from Nvidia.
I have been fiddeling around with 2D and 3D settings, to the extent of what I “dare”.
No, no other program has this problem.
In search of solution, and after googling a bit, I uninstalled ASUS Splendid VET, no difference.
I have tried “restore” in Nvidia control panel; no difference.
I have tried Anti-aliasing FXAA on and off; no difference.
PD wasn’t on the Nvidia control panel 3D list....I tried adding it; no difference.
The clips I usually use for editing are 1280*720p 30fps .mp4 out of Sanyo camera.
I agree ( remember my brain isn’t tech-brain) it seems like a display problem....but...it follows
into “produce” module AND produced file.

I have mailed CyberLink, and waiting for a reply.
If it is a graphic card>Asus>PDr problem......I hope there will be a solution to it down the road.
As of now, PDr is not possible for me to use editing.

This message was edited 2 times. Last update was at Feb 11. 2014 10:29

Just something.
https://www.petitpoisvideo.com

Jimbo223

Member Joined: Apr 25, 2012 02:59 Messages: 95 Offline

Feb 12, 2014 09:18

Nina, just a quick tip.

If you un-install a program make sure you reboot before re-installing it.

Ideally you could run CCleaner as well which has a useful registry cleaner to get rid of dead wood on your PC. You can download it from Piriform

This message was edited 2 times. Last update was at Feb 12. 2014 09:21

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Feb 12, 2014 23:17

Also- have you tried disabling your Nvidia card and using just the Intel i7 built in GPU ?
(Intel HD4600 if you have the newer i7 Haswell or else Intel HD4000 for the previous i7 3rd gen. CPU.)

Go to Device manager and disable the Nvidia card or else turn off your computer and physically unplug the card.

Then retry your Produce files to see if it is the Nvidia card that is the issue.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 13, 2014 07:31

Jimbo223,

Thank you for joining in.
Yes, I do reboot as a routine. During the tries I did, I used Revo once.
I don’t think there are much dead wood on this laptop- yet.

Rob,

Your suggestions are where you kinda loose me.
Maybe, if this was a sure solution, I would ask my neighbor for help (he takes computers apart
and builds them together again).
Earlier in this thread, Carl posted he gets the yellow line if he uses shadow in PiP. ( )
That’s the same yellow line.
Jeff helped with finding the posting from http://forum.cyberlink.com/forum/posts/list/31223.page
but the poster didn’t come back- with solution, or not.
Jeff also said: “It appears something fairly unique to your rig which would be difficult to exactly isolate via this forum.”

I have tried in the evenings to read what I can find- and somewhat understand – about the Nvidia GeForce 770M.
Thing is, PDr is the only program on this laptop which get this thing, or "problems".
If someone is able to understand more (certainly more than me):
http://www.bjorn3d.com/2013/05/nvidia-geforce-gtx-770/
where it’s said down the page:

According to NVIDIA, besides transcoding, NVENC will also be used in video editing, wireless display, and videoconferencing applications. NVIDIA has been working with the software manufacturers to provide the software support for NVENC. At launch, Cyberlink MediaExpresso will support NVENC, and Cyberlink PowerDirector and Arcsoft MediaConverter will also add support for NVENC later.

But this was in May of 2013.

Also: http://www.notebookcheck.net/NVIDIA-GeForce-GTX-770M.88995.0.html

Maybe there is something in PDr I should tick/untick ( think I’ve tried all possible within the program)
or tweak inside the program files.

Nina

Just something.
https://www.petitpoisvideo.com

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Feb 13, 2014 07:49

Nina,

Hadn't realized it was a laptop-

My other laptop has an Nvidia card in it as well as the Intel CPU. I also uninstalled the ASUS Splendid and a whole bunch of other unnecessary software that came with the laptop. So it could be a combination of software / hardware.

The Device manager disabling route is then the safest way- doesn't harm anything and is reversible.
Yes if you can get your neighbour to help you out that would be great.

Can you post up a DXdiag again to remind us of your hardware specs. ?- I'd like to have a look specifically at the other software from ASUS that is installed.

thanks.

Rob PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 13, 2014 07:59

Hi Rob,

Dxdiag incoming:

Filename	DxDiag.txt	Download
Description
Filesize	62 Kbytes
Downloaded:	376 time(s)

Just something.
https://www.petitpoisvideo.com

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Feb 13, 2014 08:57

Nina,

Couple quick things- I am still going through the Dxdiag:

1.) Update your Graphics driver to the current latest WHLQ 332.21: http://www.geforce.com/drivers/results/71706

2.) I assume you have already installed the latest PD 12 v2420 update patch?

Now re-try your images and see.

[Edit to add the following:]

3.) You are still using Win 8 as opposed to upgrading to 8.1 (It's a free upgrade.)

I also noticed your BIOS is v207 which is an older one. The current one is v209 which has the following fix: "Fix WHQL issue for win 8.1" This points to a fix for Win 8.1. I am just wondering if this issue was in Win 8 also? Can't hurt to update your BIOS and see.

4.) You should be able to use the ASUS Live Update Utility to automatically download and upgrade the other drivers. Some of them are also out of date. (But should not be causing your issues- so it's optional to update them.)

5.) What settings (screenshot if you can) is your Power4Gear Hybrid Utility set to? Just curious.

See this link for a listing of drivers for your laptop: http://support.asus.com/Download.aspx?SLanguage=en&m=G750JX&p=3&s=521

Ah- fond memories of my old first generation ASUS ROG series G50. Your G750 is night and day more powerful.

Rob

This message was edited 2 times. Last update was at Feb 13. 2014 20:53

PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

1Nina

Senior Contributor Location: Norway, 50km southwest of Oslo Joined: Oct 08, 2008 04:12 Messages: 1070 Offline

Feb 13, 2014 16:02

I have spent most of the afternoon and evening updating, then, to Win 8.1 + downloaded and
reinstalled graphic driver. I thought I had the lates driver....

The one I had said:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3221 (English)
Driver Version: (empty here)
Driver Model: WDDM 1.2

The one I now installed:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.3221 (English)
Driver Version: 9.18.13.3221
Driver Model: WDDM 1.3

Power4Gear Hybrid Utility is set to almost max.

I havn’t had the time to go through my other programs to see if anything else is being
affected by these updates. Updating Bios is not what I consider at this time.
(Googling a bit didn’t give a good impression of the results of that.)
Asus Live Update tells me “this pc is up to date”......whatever....
I quickly recorded a video showing in “realtime” how this happening within PD.
I do think it’s a bit strange few others have experienced the same or similar things.

Just something.
https://www.petitpoisvideo.com