That's uncommon from my experience. I'm not sure if this will help, but I unchecked "Check for Product Updates" after the installation. It's under Player Settings>General tab.

If the problem persists you might want to uninstall the application and start over. After you uninstall the app, run the "CLCleaner For PowerDVD 13" which can be found on Cyberlink support site by googling that phrase.

Quote: I bought Powerdvd 13 less than a month ago. It has been working flawlessly. Today, out of the blue, the program started to ask for the activation key everytime I launch the app. The thing is it says the key I have is incorrect and closes the app. The key is the one I have when I bought the app, so I don't know what is going on.

If anyone can help I would be grateful.

Hi,
please get in touch with technical Support Team.
the symptoms you describe are very often related to an rogue Antivirus Program or some "System optimization" Tools, those Tools very often delete Folders/data they think is not needed...

br
Michael Technical Support

Werde Facebook Fan

Quote: That's uncommon from my experience. I'm not sure if this will help, but I unchecked "Check for Product Updates" after the installation. It's under Player Settings>General tab.

If the problem persists you might want to uninstall the application and start over. After you uninstall the app, run the "CLCleaner For PowerDVD 13" which can be found on Cyberlink support site by googling that phrase.

Ok, so I uninstalled the program and run the CLCleaner, rebooted and reinstalled. It is working.

Thank you very much for your help.