Hi,
please refer to this welcome posting:
http://forum.cyberlink.com/forum/posts/list/17850.page

cheers
Michael Technical Support

Werde Facebook Fan

Full Version Number: 5.0.3618.0
Trial Verison? No
SR Number (when click on "CyberLink in left top - SR NUMBER IS NOT THE CD-KEY!!) YUC131217-01
TR Number (if shown)
Operating System (including x86 or x64 Bit Version) Windows 7 Home Premium x64
Do you use administrator or restricted user account? administrator
Is your YouCam a Retail product or bundles with HW? Retail product
Used VGA GeForce GT 650m
Used VGA driver version 320.49
The detailed issue description The Splitter does not work on other programs such as skype, etc. Webcam works if i select it, but not the splitter. Lets say it worked a few months ago and now it doesnt idk why.

I'm having the exact same problem, although in my case version 5 seemed to work fine. I tested every combination I could think of, with no success. The simplest way to demonstrate the problem is with Movie Maker.

I have a support ticket open on this issue. If/when I get a resolution, I'll post the information here. Jerry Schwartz

Hi Matt, have you tried creating a dxdiag? Some users said that it helped fixed the issue for them? Windows 7, i3, 4GB RAM.

How would I do that?

Unfortunately, I'm still having this problem. I went back to version 5 and it no long works, either.

I've always been squeamish about using any of the cleaners, because I have so much CyberLink stuff on my system (including drivers that came with my system).

My support ticket is still open, but we've been going back and forth with no real progress. Jerry Schwartz

Quote: Hi Matt, have you tried creating a dxdiag? Some users said that it helped fixed the issue for them?

dxdiag is just a diagnostic. It doesn't make any changes to your system, but it is sometimes useful in locating problems. Jerry Schwartz

I, myself, just ran dxdiag and saved the results. I'm surprised that CyberLink didn't ask for it.

Unfortunately, there's no way to send it to them. Their ticket system is set up so that you can't add a message until they have entered a reply. You can't add a follow up. I'll have to wait for them to come back to me before I can send them the dxdiag output. Jerry Schwartz

I was told that my ticket had been kicked back to the lab, but it's been awhile with no contact. I realize how squirrely this kind of software can be, but I do wish there'd be some sign of motion. Jerry Schwartz

Quote: I was told that my ticket had been kicked back to the lab, but it's been awhile with no contact. I realize how squirrely this kind of software can be, but I do wish there'd be some sign of motion.

hopefully it gets fixed, i like using this software but cant

Any news on these problems with Splitter? I just installed Yahoo Messenger and updated to YouCam 6 Deluxe on a Windows 8.1 PC. All software is latest and greatest. Yahoo Messenger is configured to use Splitter, but the first program (Messenger or YouCam) that gets the cam has exclusive use. The second program can't use the web cam. Please help. Rick

No news yet. Jerry Schwartz

Just tried Splitter with the latest version of Skype. Does not work. Very discouraging. Rick

If you are within the window, return the product and get your money back. Jerry Schwartz

I just installed the latest patch (272, and there's no change. I still can't use the splitter, so I can't use YouCam with AIM, Skype, or anything else. Jerry Schwartz

im trying to uninstall cyberlink webcam splitter but will not uninstall please help uninstall ive been trying for over a week

i have all cyberlink proglams uninstalled but when i go on a chat site i still see cyberlink webcam splitter still in list how do i get rid of ?

There are "cleaner" programs on the CyberLink website that should scrape every trace off your computer.

A general purpose registry cleaner might work, also. Jerry Schwartz

It's now 2015, almost a year since this problem started, and I still have no solution. I think that YouCam is a dead product. They've marked it down to $30, so my guess is they're going to stop selling it soon.

They probably stopped fixing bugs, too. It's a shame, but that's the way things go. It isn't the first time I've been stung, and it won't be the last. Jerry Schwartz