Hi Dafydd,
I am looking for help with an issue that Phone tech and email just is not working.
I have been using Power Director 10 for about two years. Recently my XFX 6850 graphics card failed and was replaced with a XFX 7850 Card. I made the mistake of thinking it was time to get PDR12 and installed it with the new card. Now 15 to 20 GB movie files that previously burned in 40 to 50 minutes are now taking 3.5 to 4 hours. The video is not always smooth and the audio goes out of sync.
Email /TSID phone support has not been able to correct the problem. I have now tried going back to PDR10 and installed the 3625 patch, but the software is still not burning as previously. Any help would be greatly appreciated. This has been going on since June 13th. My system specs Follow:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
Language: English (Regional Setting: English)
System Manufacturer: INTEL_
System Model: DX48BT2_
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Extreme CPU X9770 @ 3.20GHz (4 CPUs), ~3.2GHz
Memory: 8192MB RAM
Available OS Memory: 8190MB RAM
Page File: 2336MB used, 18351MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
isplay Devices
---------------
Card name: AMD Radeon HD 7800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6819)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_6819&SUBSYS_32641682&REV_00
Display Memory: 748 MB
Dedicated Memory: 1006 MB
Shared Memory: 3838 MB
Current Mode: 2560 x 1600 (32 bit) (60Hz)
Monitor Name: HP LP3065 Wide LCD Monitor
Monitor Model: HP LP3065
Monitor Id: HWP2690
Native Mode: 2560 x 1600(p) (59.860Hz)
Output Type: DVI
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1280 (English)
Driver Version: 14.100.0.0
DDI Version: 11
Driver Model: WDDM 1.1
Thank you.
Guy
This message was edited 1 time. Last update was at Aug 01. 2014 14:50
Guy329