Dear aSheryl ,
Please kindly help to provide following informations:
(1)
1. Please right click on the desktop.
2. Select [Screen resolution]
3. Check what the resolution is.
(2)
1. Please right click on the desktop.
2. Select [Personalize]
3. Click [Display]
4. Check what the setting of "Change the size of all items" is.
(3)
Please launch YouCam and check what the webcam resolution is.

Thanks for your help!!

1. screen resolution is 1920x1080.
2. The display is kind of in the middle between smaller and larger. There's an image to the right that says "recommended size."
3. Capture resolution is 640x480.

My computer is a 15 inch laptop. Since you're asking me about resolution would my screen size have something to do with how much I'm able to capture?

I still would love to know why I can't see my entire desktop when using YouCam and wanted to add the fact that I attached a 23 inch monitor to my laptop and still couldn't see the entire desktop.

Dear aSheryl,

Please help to check if following steps could resolve your problem or not.
Great thanks for your help!

1. Please right click on the desktop.
2. Select [Personalize]
3. Click [Display]
4. Enable [Let me choose one scaling level for all my displays]
5. Select one of the items "Smaller, Medium or Larger".
6. Click "Apply".
7. Pop up a dialog and click "Sign out now"
8. Sign in the system.
9. Launch YouCam and check if the problem has been resolved.

Dear aSheryl,

Please kindly give me a reply no matter the problem is resolved or not, thanks.

Thank you so much for helping me. That solved the problem.

The steps are actually in a KB article on Cyberlink's site. Check below. I hope that this is what you're looking for.

http://www.cyberlink.com/support/product-faq-content.do?id=9252&prodId=125&prodVerId=-1

That link does explain how to capture your desktop view but when following the directions, I was not able to capture my entire desktop which is why I came here looking for help. If you scroll up a few messages, you'll see someone did give me a solution to my problem but I appreciate you wanting to help too.