Cyberlink Ticket System Problem

Gil82

Newbie Joined: Jan 10, 2012 21:11 Messages: 12 Offline

Solved by

Dec 09, 2013 16:38

I have to say that it is disappointing to buy software that doesn't work, but it is even more aggravating to be unable to get a response from the vendor because of another software bug. But that is exactly the place I am in.

I purchased the upgrade to YouCam 6 because it is finally fixed a bug that kept a feature unavailable in the last version (for which it was purchased). It came with a license key for YouCam Mobile, but when I enter the license key, that didn't work.

So I generated a ticket Saturday. I was glad to see by email that a response had been posted to my ticket, but of course the email does not include the response. So I clicked on the link in the email, logged into the site, but all that I saw was an error message saying that the page I requested could not be processed.

Where do you go when the help desk is broken? Is there a help desk for the help desk?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 10, 2013 01:05

Hi Gil,
can you please provide me your ticket code - I checked with our CS Team and there were indeed some issue for a limited user Group to Show CS Response - this issue should be fixed meanwhile.

You Ticket # would help to check if the issue is also solved for your account.

sorry for the Trouble.
Michael Technical Support

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jacksonace

Member Joined: Nov 24, 2013 08:48 Messages: 54 Offline

Dec 14, 2013 13:20

Maybe just a simple system maintenance at this point. But I believe that this has been already working for you, correct?

Gil82

Newbie Joined: Jan 10, 2012 21:11 Messages: 12 Offline

Dec 16, 2013 15:59

Yes, the ticket system finally started working a few days after my post, so I was able to read the response I got from the help desk. But I'm still befuddled by the inability of the help desk to fix the problem. The second response from the help desk only said "thank you" and that I could get information about YouCam mobile from a link it provided.

But that said nothing about how I could get my YouCam Mobile activation code to work so that I could use all of its features. I don't think the second respondent even looked at the ticket to see what it was about; he probably only read the reply I made to the previous response, and thought I was asking about features.

Unless not being able to activate YouCam mobile with the activation code CyberLink assigned me is a feature, the note from the help desk was way off track.

I will never spend another penny on CyberLink software again. Not only are the prices too high for what's advertised, many times the products are not what is advertised, and then the service following purchase is about as bad as it can get.

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 17, 2013 03:46

Hi Gil82,
there is an issue with the first release of the new YouCam Mobile that cause your activation issue.
We have submitted a new Version to the store that should fix the issue - unfortunately only MS knows when this new build becomes online in the store.

br
Michael Technical Support

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