PowerDVD Mobile for Windows 8 Crashes

bjq

Newbie Joined: Feb 10, 2012 20:00 Messages: 5 Offline

Solved by

Dec 03, 2013 14:31

Since upgrading my PC from Win8 Pro 64-bit to Win8.1 Pro 64-bit, PowerDVD Mobile Windows 8 app does not start. When I press the PowerDVD Mobile tile from the Start Screen, the app launches (i.e., displays the flip screen animation), but I am returned to the Start Screen. The app is still active, since it remains listed in the Menu Bar (left-hand bar). Only way to close the app is to right-click on the app icon within the Menu Bar and then press Close.

I have uninstalled the PowerDVD Mobile Windows 8 app and ensured that all ProgramData associated with the app was removed. After reinstalling, the app still will not start. I even tried installing the trial version of PowerDVD Mobile for Windows 8---the result was the same.

Anyone else experiencing the same issue?
Any suggestions on how to resolve this issue?

Windows 8 Professional 64-bit
AMD Phenom II X4 820
8GB RAM PC3-10600
ATI Radeo HD 5570 using Catalyst Display Driver v13.9

This message was edited 1 time. Last update was at Dec 04. 2013 09:47

jacksonace

Member Joined: Nov 24, 2013 08:48 Messages: 54 Offline

Dec 17, 2013 13:55

Hi Bjq, any progress here so far? What you can do is to check Windows logs at event viewer. This will give you hints to point you out to the right direction.

Control Panel - Administrative tools - Event Viewer. Check under Application or System logs and see if you can find something useful.

bjq

Newbie Joined: Feb 10, 2012 20:00 Messages: 5 Offline

Dec 20, 2013 13:20

I have been unsuccessful in solving the issue. I have attempted a few things such as removing all startup programs and disabling various services, but the problem persists. This is the log of the two (2) errors that occur upon the launch and subsequent crash of PowerDVD Mobile:

Level Date and Time Source Event ID Task Category
Information 12/17/2013 7:20:24 PM Windows Error Reporting 1001 None "Fault bucket -308565772, type 5
Event Name: WWAJSE
Response: Not available
Cab Id: 0

Problem signature:
P1: F508037F.PowerDVDMobileforUltra_4.1.1112.21822_x86__7j1xgptdajq4j
P2: App
P3: e3b0
P4: FFFFFFFD
P5: (null)
P6: 0_0
P7:
P8:
P9:
P10:

Attached files:
ErrorInfo.1256.2904.txt
C:\Program Files\WindowsApps\F508037F.PowerDVDMobileforUltra_4.1.1112.21822_x86__7j1xgptdajq4j\AppXManifest.xml
C:\Users\Quirl Entertainment\AppData\Local\Temp\WER12D0.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\Quirl Entertainment\AppData\Local\Microsoft\Windows\WER\ReportArchive\NonCritical_F508037F.PowerDV_ed2e1bd085d2528aee9f1ae80a72fead4044b2_00000000_126e17c1

Analysis symbol:
Rechecking for solution: 0
Report Id: f29eee07-678a-11e3-80dc-000272333133
Report Status: 0
Hashed bucket: cee13e3b90ba89621e30285b3136490f"
Information 12/17/2013 7:20:23 PM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: WWAJSE
Response: Not available
Cab Id: 0

Problem signature:
P1: F508037F.PowerDVDMobileforUltra_4.1.1112.21822_x86__7j1xgptdajq4j
P2: App
P3: e3b0
P4: FFFFFFFD
P5: (null)
P6: 0_0
P7:
P8:
P9:
P10:

Attached files:
ErrorInfo.1256.2904.txt
C:\Program Files\WindowsApps\F508037F.PowerDVDMobileforUltra_4.1.1112.21822_x86__7j1xgptdajq4j\AppXManifest.xml

These files may be available here:

Analysis symbol:
Rechecking for solution: 0
Report Id: f29eee07-678a-11e3-80dc-000272333133
Report Status: 262144
Hashed bucket: "

bjq

Newbie Joined: Feb 10, 2012 20:00 Messages: 5 Offline

Dec 20, 2013 13:39

I believe that the issue could be solved in one of two ways: (1) perform a clean install (which I REALLY don't want to do) or (2) COMPLETELY uninstall PowerDVD Mobile via PowerShell or script. I am aware of how to uninstall native apps with PowerShell, but no luck with a non-native app. I probably comes down to doing a clean install or Cyberlink developing an uninstall tool. I don't imagine the latter will ever happen.