Barry,
I could not duplicate your error.
I first used the Nature.wmv clip and took the snapshot with preferences set to .jpg and it worked as it should.
Then I loaded one of my AVCHD 1920/1080/60p clips and took the snapshot again set to .jpg and it worked as it should.
Then I changed the preferences to .png file type and repeated both test above. Same results everything worked as it should.
Open CL and Hardware Decoding are not checked in preferences.

Steve Best Regards,
Steve

PD12 Ultimate v2706. Computer: MSI X58M, Intel i7-980 6-core @ 3.33 Ghz, 24 GB RAM, 2X ATI Radeon HD 6870 2GB in Crossfire, Windows 7 Ultimate 64bit on Samsung 1TB SSD 840 EVO + 600GB VelociRaptor + 5TB of WD Storage.
Director Suite 2

Barry,
Tests were performed with PD 12 Ultimate (Director Suite 2)

Best Regards,
Steve

PD12 Ultimate v2706. Computer: MSI X58M, Intel i7-980 6-core @ 3.33 Ghz, 24 GB RAM, 2X ATI Radeon HD 6870 2GB in Crossfire, Windows 7 Ultimate 64bit on Samsung 1TB SSD 840 EVO + 600GB VelociRaptor + 5TB of WD Storage.
Director Suite 2

Tiki_Dawg,
thanks for the test. I'm on a new machine and so far this is the only error.
I'll wait a little before I do the re-install of PD, just in case others have seen this, and if so, what was their course of action.
BtC HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Hi Barry -

With pre-release versions of PD12, I had the same issue. The only way to generate a snapshot was to use the Freeze Frame feature. Oddly, others using the same build had no such problem

Once I'd purged the system & installed Director Suite 2, the issue vanished.

Cheers - Tony
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Barry you breaking PD again?

Just did a quick test, snapshot works on my end.

I left my PD 11 Ult. Suite still installed and used the shiny new PD12.

Rob PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

I'm gonna muddle through, but I also need to un-install V11 as it's behaving oddly. God help me not screw up New Blue.
My new Phoenix came with an OEM Media Suite 10 CL bundle, and of course I installed my existing softwares to supplant the OEMs.
So...I create a project in V12, save, close PD.
Open project PDS with double-click and it tries to open it in V11!
It tells me it was created in a newer version of PD and won't open.
That, on top of SNAPSHOT, I guess a re-install is warranted.
Thanks to all. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Barry,

Right click your .pds file.

Then select "Open With" and "Choose default program" at the bottom of the window
choose PD 12 instead of 11

This should force it to play nicely.
(Also a very handy thing to remember in case other prgms get outta hand.)

Rob

PS- as for NewBlue - here is a workaround / fix, see page three for Tony's and my post: http://forum.cyberlink.com/forum/posts/list/30019.page
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

Yes, "default", that will work. Odd quirk, though. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Hi Barry

I cannot reproduce your problem - sorry Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
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PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
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Barrythecrab,
Reinstall PDR12. If you have the DS2 build you'll need to select wisely what needs to be reinstalled. DS2 will uninstall/reinstall any you duplicate on your system.

There are a number of strange bugs that have shown up due to a poor installer. Make sure you don't possibly mess up the install with background running programs.

Best of luck.

Dafydd

I have v11 & 12 on my new machine.
I will disable Norton.
My backups should include...New Blue (of course).
What else should I copy for safe keeping?

They should fix the installer, faulty installers do not breed confidence in the user population. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Quote: I have v11 & 12 on my new machine.
I will disable Norton.
My backups should include...New Blue (of course).
What else should I copy for safe keeping?

They should fix the installer, faulty installers do not breed confidence in the user population.

Hi BarryTheCrab,
You've covered it... it's a random problem as far as I can tell and could affect another part of the install.
Dafydd

Count me in. Same problem here. No snapshot in PD 12, but 11 works fine. What gives?!

OK, Freeze Frame is a workaround, but it produces a sepia effect with "My Title" inserted (which can't be altered, BTW!!). Don't ask me where the sepia effect and "My Title" come from (PD just does it) and I have to undo everything and have my snapshot.



A very buggy program so far, I must say, my dear programmers. Thank God I kept my PD 11.

Hi Barry,
I am on a Windows 7 Premium 64Bit system running PD12 Ultimate 2109 (not the suite) and have no issues with capture.

Not that it helps but just so you are aware it may be a system glitch on your end. By the way I am running the latest Nvidia geforce driver 331.58
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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Hi Alessandro de Sica -

Freeze Frame is a workaround, but it produces a sepia effect with "My Title" inserted (which can't be altered, BTW!!)

Yes it can - in Preferences...



This "random problem" which affects some installations & not others should be investigated and sorted. As stated above, the same installer can produce different behaviours on different PCs. The cause needs to be determined.

As a side-note, my installation of PD11 (Director Suite 1) is stock standard and has never been able to produce a single thing in the timeline using Magic Style or Magic Movie Wizard... even after repeated uninstalls/re-installs. I was using exactly the same installer as many others. I don't have a clue why! Just like the Snapshot issue we're discussing now. Wobbly!

Cheers - Tony


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[quote=Alessandro de Sica]it produces a sepia effect with "My Title" inserted (which can't be altered, BTW!!). Don't ask me where the sepia effect and "My Title" come from (PD just does it) and I have to undo everything and have my snapshot.[/quote]
You can disable the sepia effect and title in PREFERENCES.

Quote: Hello members,
I seem to be having an issue with the snapshot function in PD12 build 2109.
All I get is the dreaded blue circle, then it stops, but no photo is generated (to my knowledge).
The only thing I tried was to disable CL and Hardware decoding.
NOTE: The function works fine in PD11.

I also have this error here.
Had already forgotten, remembered today when configured to remove the box that asks you to confirm the capture.
I went back to enable confirmation of photo capture of video.
See photo

AMD-FX 8350 / 8GB DDR3
SSD SUV400S37240G / 2-HD WD 1TB
AMD Radeon R9 270 / AOC M2470SWD
Windows 7-64 / PD16 Ultimate

Thank you very much indeed for your kind reply. I appreciate it.

And maybe someone has an answer to the snapshot mystery...

A re-install has cured the issue. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT