To be able to play a Blu-Ray on this computer, it has to be in the drive when I start the computer. If it was not, I always get the error "PowerDVD could not read a file on this disc". Restarting the program does not work, logging off and on does not work. To change media, I always have to restart the computer.


PowerDVD full Version: 13.0.3105.58
PowerDVD Trial Verison? No
PowerDVD SR Number: DVD130313-16 (DVD130313-10)
PowerDVD TR Number: TR130729-004
Operating System: Windows 8 x64
Do you use administrator or restricted user account? Restricted
Is your PowerDVD a Retail product or bundles with HW? Retail
Used VGA: Intel HD 4000
Used VGA driver version: 9.18.10.3165
Used Audio device: Some HDA or other
Used Audio device driver version: No idea
The Audio setting in PowerDVD and in OS (default devices): That
Used ODD drive: TSSTcorp BDDVDW SN-506BB SB00
Used Display(s): Notebook internal, Dell 2709w, LG 42LF65
What kind of display connection: HDMI
What Display refresh rate do you use while Playback: Apparently 59 Hz
Are you using single or dual monitor environment: Both
Are you using clone or extended mode (if use two display): Clone
What kind of Antivirus SW are you using: Windows Defender
Which Internet Browser Software is installed: IE 10, Chrome
Do you use virtual ODD (e.g Daemon Tools): No
Did you try with AERO on/off (especially on low end VGA): n/a
Do you use Hardware acceleration/Software Decoding or TrueTheater Effects? "Hardware whenever possible"