Green Video Clips During Production

BradyB

Senior Member Location: Springfield, Illinois USA Joined: Feb 24, 2007 07:38 Messages: 153 Offline

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Oct 12, 2013 21:06

Hi All,

I have been using PowerDirector for years. It is a great product that became awesome over the years.

Something started happening that I rarely saw before. Now it is happening on every video produced since September (about 10-12 videos)

I record football games and come home with about 120-150 video clips. I upload them to the computer, and then bring them into PowerDirector. I add a title, add slow-moton to a couple clips, add a fade the end, and then Produce.

While watching the resulting video, I will get a green screen during one video clip every time. We can hear sound, but the video is just green. It only lasts the length of one video clip.

Today, it first occurred at about 3:00 minutes into the video. I re-produced the same video and it then came in around 11:00 minutes into the video.

Attached are the diagnostics.

Any suggestions?

Thanks for your help.

Filename	HP-p6774y.txt	Download
Description
Filesize	32 Kbytes
Downloaded:	311 time(s)

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Oct 13, 2013 05:57

Hello Brady. Sorry to hear about your "green screen" issue. Normally the cause is a graphics issue, either your card or not having the latest version of QuickTime installed. That would be my first step: ensure that you have the latest, greatest version of QuickTime. PD12 needs it to function properly.

I took a look at your dxdiag file. Your ATI 4200 card is not on the list of "officially supported" cards. See PD12 specs below:

http://www.cyberlink.com/products/powerdirector-deluxe/spec_en_CA.html

That said, it has been working so it may function just fine. I note that the dedicated VRAM is only 252 MB. Cyberlink recommends 1 GB or more, but does state that the minimum is 128 GB, but presumably for standard definition. I am assuming that you are shooting in high definition which substantially increases the processing load on your computer. I also note that your graphics card driver is over two years out of date. I would go to the ATI site and download and install the latest driver for your card. That could well solve your problem.

Let us know how you make out. Good luck and have a great day.

Regards,
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jaymay22

Member Location: Sydney, NSW, Australia. Joined: Aug 27, 2009 07:18 Messages: 143 Offline

Oct 13, 2013 07:10

Hi Brady,

I also had the random green screen issue, and posted on this forum with it.
Responses from forum gurus suggested that I ensure my 'preview playback' resolution, in the edit screen was set to High, not HD, prior to production. That's the middle resolution. Even though I would rather preview my movie at it's highest quality, setting the preview to medium (the High setting) was the solution. It did not affect the resolution of the produced video, only what I could see on screen when I previewed it during the editing stage. I could also flick over to HD whenever I really wanted to, as long as I set it BACK to the middle setting before I produced.
I have not had a green screen since.
I have no idea why this would affect production. But it did.

In fact, I have just produced 2.5 hours of HD video, and have had to RE produce it as I forgot to reset my preview quality, and I couldn't be bothered watching the whole thing to check for green screens before I put it on Blu ray. better sure than sorry.

Try it, set your preview quality to the medium setting of 'high' before you produce.

Hope it works for you too.
Jenny Jenny

BradyB

Senior Member Location: Springfield, Illinois USA Joined: Feb 24, 2007 07:38 Messages: 153 Offline

Oct 13, 2013 07:22

Thanks for the response.

I will install an updated driver.

The graphics are integrated into the motherboard. If the updated driver doesn't work and I buy a supported graphics card, do I need to disable the motherboard graphics?

BradyB

Senior Member Location: Springfield, Illinois USA Joined: Feb 24, 2007 07:38 Messages: 153 Offline

Oct 13, 2013 09:37

The updated driver is installed.

I reproduced the same video.

Green screen occurred at 10:52 rather than 11:00 this time.

BradyB

Senior Member Location: Springfield, Illinois USA Joined: Feb 24, 2007 07:38 Messages: 153 Offline

Oct 13, 2013 09:41

The Preview quality is set to "High Preview Resolution".

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 13, 2013 13:51

Quote: Thanks for the response.

I will install an updated driver.

The graphics are integrated into the motherboard. If the updated driver doesn't work and I buy a supported graphics card, do I need to disable the motherboard graphics?

It would probably be necessary to disable the onboard graphics if you install another video card. Many computers do not allow switching between two video systems. (Intel i5 and i7 do).
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

BradyB

Senior Member Location: Springfield, Illinois USA Joined: Feb 24, 2007 07:38 Messages: 153 Offline

Oct 14, 2013 13:40

I think I have this resolved.

I turned off the Hardware Acceleration options.

Thanks for all your responses.