Seattle Mike,
welcome to the forum.
We cannot help here, on the volunteer forum.
Your best bet is to submit a ticket to support, have your purchase information ready.
A backdoor to support can be found on the Cyberlink Facebook page. The Facebook page is not support, to be honest, but you might find a friendly CL employee to speed things up.
HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT