CLQTKernelClient32 error

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Solved by

Sep 22, 2013 14:38

Hi Guys.
On loading Ultimate Suite i get the above error message. I have read quite a few of the other threads relating to this issue and have seen a lot of common patterns. My issue is possibly similar and i have tried a lot of the many mentioned suggestions. I am not too sure if its the same issue but whereas this error message comes up upon opening ultimate suite, although it mentions it will close the program, mine doesn't. I can do the normal things, import files edit video,import audio, edit audio etc...but when it comes to 'produce' the final product, the program just stops and i have to close the program. It doesn't give me any error messages or any options..it simply just stops. I have been communicating with the support team for the last couple of weeks and they have mentioned the usual responses which i have read through this forum. I don't know much regarding computers or software but i am sure that the above mentioned error is contributing towards this problem. I may be wrong. I un-installed, re-installed, deleted quicktime, updated quicktime, used clcleaner and many more things which tech support have asked me to do and also other things as mentioned through these forums. A previous thread i have just read was locked and a few of the ideas related to this error were about moving files from the ssd drive to the main drive i think. I get lost a little with this, and a few people mentioned that it wasn't successful all of the time. I am still waiting for tech support to come back with another solution, hopefully in the next couple of days. I also had installation problems which i have read has been a problem for others so i decided to download and try out the trial version of p/director 12. It installed ok but gave me the same kernel error message and the produce function failed to work so the issue was exactly the same. I am of the conclusion that it must be an issue with my system. I am operating on windows 8. I will enclose a dxdiag for you to see my spec. I am sure it is above the required spec to operate this program so i don't think that is an issue. If anyone has any further ideas i would much appreciate your help. If you require any further information from myself then please ask. Many thanks in advance for your response(hopefully lol). Lee.

Filename	DxDiag(2).txt	Download
Description
Filesize	70 Kbytes
Downloaded:	270 time(s)

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Sep 22, 2013 15:05

Try updating your Nvidia graphics card driver and see:

http://www.geforce.com/drivers/results/66702

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Sep 22, 2013 16:35

Hi Rob, thanks for your response. I have done as you have suggested but still same result sorry. As it happens, a couple of weeks ago i accidently 'refreshed' my computer. I didn't realise how much data it would wipe from my computer. Anyway, it wiped a lot of programs and should therefore taken maybe some(if any) conflicting programs off. Using the sw updater i managed to get back most of my software and drivers. The geforce was one of them. I have just done the same with the link you gave me but like i said, same result. If you have any more suggestions i would gladly hear them. Thanks again Rob.

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Sep 22, 2013 18:22

Lee,

Are you using a trial version of PD 11 or a full license version?

I also see you created another thread which is a good possibility at this point that this issue might also be causing your Produce error. (Are you trying to Produce a MOV file?)

In other words, creating more than one thread until this one is resolved confuses the issue. Let's deal with one thing at a time.

Okay- do you see this file "CLQTKernelClient32.exe" on your system?
It should be located in the C:\Program Files\CyberLink\PowerDirector11\runtime\encoderPack\

This file needs to be there and not corrupted in order for your Quicktime dependent files to run.
After you re-install the latest version Quicktime make sure to restart your computer.

If this still does not work then as a last resort use System Restore to roll back your system to the last known instance where Power Director was working and you did not get this error.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Sep 22, 2013 19:10

Hi Rob,
I am using a full version. I also received the back-up discs which i have now copied onto my hard drive. I have download the files from cyberlink themselves just in case there was a fault with the disc. Regarding trying to produce a MOV file, i haven't been able to get that far. From what i understand when you click on the 'produce' button it should give you options to produce a video in different formats but i never see the option as the program just freezes and i have to close the program.
I have managed to locate the CLQT file inside of power director. As i have tried different versions of p/director...ie files from disc...downloaded files..i am presuming that not all of the files could have a corrupt file. I have tried the un-install and re-installed the latest version of quicktime but still it freezes. The program has never worked so i cannot roll back.
Anymore suggestions will be greatly appreciated. Apologies if the other thread confuses but i am not sure if these issues are related. I am sure they probably are as you suggest. Many thanks Rob.

RobAC

Contributor Joined: Mar 09, 2013 18:20 Messages: 406 Offline

Sep 23, 2013 10:43

Lee,

I guess you have already tried uninstalling Power Director itself, uninstalling Quicktime, restarting your machine and then reinstalling Power Director? (This should automatically re-install the quicktime CLQTKernelClient32.exe driver for you. No need to install Quicktime from another source.)

Also have you gone to Samsung's website and looked to see if they have any updated drivers and BIOS updates for your laptop?
Do you have any external usb attachments or external monitor and so on plugged in? Unplug those.
Any other video / picture editing programs installed?

These are just guesses right now.

If you have done the above- then the only other thing I can suggest- and I hate doing so, since this might remove some of your programs, is to "Refresh" your Windows 8 install. See here: http://www.pcmag.com/article2/0,2817,2410848,00.asp

Keeping bugging Cyberlink tech support and keep at them. I have seen where something as simple as another completely unrelated driver or program was causing various errors and tech support identified it. So fingers crossed.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Sep 24, 2013 06:21

Hi Rob,
Once again, thanks for your response and thoughts.
Regarding uninstall and reinstalling power director...well...i now feel like 'rain man' as i have done it that many times i can recall the 16-digit activation key from the top of my head..no need to look at any discs! The same applies to quicktime. After reading through many more threads with similir problems i decided to try another approach which some people tried. Some succesfull..others not. I located all the quicktime installation folders within power director. The were 3 if i remember rightly. One inside audio director, one inside wave editor and the other within power director. All in the utilities folders. I deleted them all so that on installation it would not launch the quick time set-up. I installed and launched p/director. It gave me same error message(which i was expecting). I re-booted, installed quicktime(from apple download), re-booted(not sure if all re-boots are necessary but others have tried so just following ideas), then launched again but same error message and then same problem with the produce feature.
I have no external usb attachments or external monitors connected and no other video editing programs installed. Have just used the sw updater to see if there are any outstanding updates or drivers missing and computer says no. All up-to-date.
I have been in dialogue with support for 2 weeks now. My last question to them was 4 days ago and i am still waiting for response. I will send them another ticket with question relating to my other ticket to see if gets a quicker response(it won't). It's cheeky of me to do it but you know that you cannot update a ticket once it is sent. I have gone this far so i may as well continue with any more ideas or thoughts you may have. I feel this product could be a good one if only i could get it to work. Sounds daft but i am sure you understand. Thanks again Rob. Hope to hear any suggestions you may have if you don't get bored of my problem. Lee.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 24, 2013 06:34

Hi Lee40,
RE: CLQTKernelClient32 error. A PDR installation issue.

I'm wondering if you are repeating the same installation error each time or/and you have a corrupt driver (codec pack or something else) that just wont be uninstalled or over-written.

1. When did the error start occurring for you?
2. Have you installed a codec pack or installed a video player onto your system at any time?
3. How are you unpacking and installing Ultimate Suite1?

I'm fishing for information and just thinking.

Dafydd

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Sep 24, 2013 06:39

Rob, just a quick thought after i had posted my last response, i have one question.
When others have had the error message it says that it must close the program(ie..doesn't launch at all), but i simply click the close box and the message disappears and allows me to continue using p/director. I can do everything pre-production..i can edit my video's in timeline import audio, use wave editor, add transitions effects etc. I haven't tried all functions but most usable seem fine and show in preview box with no problem or glitches. I know nothing of how software works but i will ask question anyway. If it can do most of the functions mentioned above, does it need to use quicktime just to open up a sub-menu once i click on the produce box? Like i said, its not while it is trying to carry out a process, its only when it is trying to open up the produce sub-menu which i don't get as it freezes before anything else pops up. If no is the answer then maybe the problem is not quicktime but something else. It's just a thought and like i said i know nothing of how software works. Thanks again. Lee.

Lee40

Newbie Joined: Sep 10, 2013 21:51 Messages: 7 Offline

Sep 24, 2013 06:51

Hi Dafydd,
Thanks for your input into this matter.
The error occured on the first time use of the program. I had done a short video then upon pressing the 'produce' function it just froze.
Regarding codecs packs or video players, i personally haven't installed any. It's a fairly new computer(4 months) and i am only using what stock features came with it. I mentioned that i accidently 'refreshed' my computer..using windows 8..so i don't know if any relative files or other codecs may ave been wiped also.
Regarding installation(don't get me started..lol). When i initially contacted tech support they directed me another site to download latest version. I downloaded and began the normal process..i ran the .exe file to begin extraction. the winrar self extraction started..but when it got to part8.rar it would always crash. The message was something like file format not recognised or damaged. Eventually after more dialogue with tech they sent me to the ftp server to download files. 8 hours later i have all files on my computer un-compressed. I find the relevent .exe file to launch( as advised by tech) then click..and p/director installs. If you need more information..screenshots..error messages then i will gladly give them. Thanks for your assistance Dafydd. Lee.

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 24, 2013 07:29

Quote: Hi Dafydd,
Thanks for your input into this matter.
The error occured on the first time use of the program. I had done a short video then upon pressing the 'produce' function it just froze.
Regarding codecs packs or video players, i personally haven't installed any. It's a fairly new computer(4 months) and i am only using what stock features came with it. I mentioned that i accidently 'refreshed' my computer..using windows 8..so i don't know if any relative files or other codecs may ave been wiped also.
Regarding installation(don't get me started..lol). When i initially contacted tech support they directed me another site to download latest version. I downloaded and began the normal process..i ran the .exe file to begin extraction. the winrar self extraction started..but when it got to part8.rar it would always crash. The message was something like file format not recognised or damaged. Eventually after more dialogue with tech they sent me to the ftp server to download files. 8 hours later i have all files on my computer un-compressed. I find the relevent .exe file to launch( as advised by tech) then click..and p/director installs. If you need more information..screenshots..error messages then i will gladly give them. Thanks for your assistance Dafydd. Lee.

Hi Lee40.
Your laptop is not that old. Have you considered backing up everything to disk or to a removable hard drive and then restore to factory settings?
Dafydd

john2019

Newbie Joined: Aug 03, 2019 10:19 Messages: 1 Offline

Aug 03, 2019 10:43

Hi guys,
I have just read this thread and hope for rescue. I have been using PD for about two years with no problems. A few months ago, I received the message Cyberlink CLQT Kernel Client 32 has stopped. I have no idea what that means but can no longer capture video from my camcorder. I uninstalled PD and reinstalled but the same message and results are still there. Can anyone help? PLEASE!!!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Aug 03, 2019 12:44

Quote Hi guys,
I have just read this thread and hope for rescue. I have been using PD for about two years with no problems. A few months ago, I received the message Cyberlink CLQT Kernel Client 32 has stopped. I have no idea what that means but can no longer capture video from my camcorder. I uninstalled PD and reinstalled but the same message and results are still there. Can anyone help? PLEASE!!!

This thread is 6 years old and isn't the best place to get help. The best thing to do is to contact Cyberlink tech support from this page.

If you also want help from fellow PD users here on the forum, please follow the steps listed in the Read Me Before Posting sticky thread and attach the DxDiag test results, along with a screenshot showing PD's full version number.