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Will not install, CL replies app 1 year later
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Eugen157
Senior Contributor Private Message Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 660 Offline
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I bought PD11 Ultra in November 2012 from BH and it would not install, in fact none of those disks did. I complained about that to CL with zero results, also vented on B+H and NEW-EGG but in a fair way.

With the help from the forum I was able to get the program working. Thank you guys!

So to day I got the offer from NewEgg that CL is offering a replacement disc and free Photo 4.

Must be lots of leftovers after switching to PD12.

Well, better late than never.

Eugene
73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A
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Dafydd B [Avatar]
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Hi Eugen157 ,
Thank you for making me laugh
Dafydd
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Eugen157
Senior Contributor Private Message Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 660 Offline
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Glad to hear that Dafydd.

Well I responded to the replacement offer, it was the CL customer connection. Submitted all requested data.
Their reply gave a US phone number, called that and was told that not they but CL replaces the defective disc's.
So unfortunately, the usual run around from CL.
So I just gave up, since with the help of the forum I was able to use PD11.

In a way this is funny too.

Eugene

73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A
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Dafydd B [Avatar]
Senior Contributor Private Message Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
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Quote: Glad to hear that Dafydd.

Well I responded to the replacement offer, it was the CL customer connection. Submitted all requested data.
Their reply gave a US phone number, called that and was told that not they but CL replaces the defective disc's.
So unfortunately, the usual run around from CL.
So I just gave up, since with the help of the forum I was able to use PD11.

In a way this is funny too.

Eugene


Hi Eugene,
Just so you know - I did take the matter seriously (my laughter, a shock laugh rather than a guffaw laugh) and I did refer the situation to CyberLink. CyberLink's ".... guideline is to offer customer with new disc when customer provide proof of purchase", the "....agent must be new".
Dafydd

This message was edited 1 time. Last update was at Sep 13. 2013 03:56

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Eugen157
Senior Contributor Private Message Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 660 Offline
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Good morning Dafydd and thank you for the intervention,
its nice to see the sun and have good news on top.


Faith restored!


Eugene






Dear Eugene,

Thank you for writing back.

In regards to your concern, I would be glad to sent you the repalcement disc as soon as possible.

Being as a valuable customer I have provided you the download link for PhotoDirector 4 software in previous E-mail.

We value your association with CyberLink

Thank you for this opportunity to serve you. We look forward to serving you in the future.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/support/service/technical-support.do

Thanks and Regards,

Megha
CyberLink Technical Support

This message was edited 1 time. Last update was at Sep 13. 2013 12:37

73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A
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RobAC [Avatar]
Contributor Private Message Joined: Mar 09, 2013 18:20 Messages: 406 Offline
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Aha... okay was funny.

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be
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Eugen157
Senior Contributor Private Message Location: Palm Springs area, So.CA Joined: Dec 10, 2012 13:57 Messages: 660 Offline
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Well, I am impressed by that freebee Photo Director 4.

Wowed my wife by having a boulder that was part of a picture disappear. Magic!

Thanks

Eugene 73s, WA6JZN ex DL9GC
CYBERLINK PLEASE ADD UHD BLU RAY BURNING SOFTWARE
PD14,
Win10,64bit.CPU i7 6700,16GB ,C= 480 GB SSD ,GPU GTX1060 6GB 1 fan. Plus 3 int, 4 ext HDD's for video etc.LG WH16NS40 reads UHD.
4K 24" ViewSonic monitor.Camera Sony FDR-A
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RobAC [Avatar]
Contributor Private Message Joined: Mar 09, 2013 18:20 Messages: 406 Offline
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The latest versions of Photo Director has definitely evolved into a cool picture editing prgm.

I am already invested in a couple different different mid & pro paint / picture prgms otherwise I would definitely switch.
The ability to just click over from PD, do picture edits then back to PD is a neat integration.

(The same reason I like the integration of PD with Audio Director & Color Director in the Ultimate Suite package.)

Rob
PD 14 Ultimate Suite / Win10 Pro x64
1. Gigabyte Brix PRO / i7-4770R Intel Iris Pro 5200 / 16 GB / 1 TB SSD
2. Lenovo X230T / 8GB / Intel HD4000 + ViDock 4 Plus & ASUS Nvidia 660 Ti / Link: https://www.youtube.com/watch?v=ZIZw3GPwKMo&feature=youtu.be
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