Missing/Disapeared Templates

PDuser97031

Member Joined: Aug 08, 2009 23:44 Messages: 91 Offline

Solved by

Aug 13, 2013 19:40

•Ticket ID: CS001285166
•Related Product: PowerDirector
Subject: Missing Templates
2013/08/13 16:36

When I used PowerDirector 11 a few weeks ago my custom text templates were there, along with dozens of templates from Cyberlink. Today my custom templates are gone, as well as all but about a dozen templates from Cyberlink. The templates are still there in the PowerDirector directories. How do I force PowerDirector to rescan for and show the titles, pips, and particles that are still on my hard drive, but not showing up in PowerDirector?

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Aug 13, 2013 21:19

Hi,
There is a button in the "Disc Menu' module at the top right to rescan (looks like a "circular arrow' don't know if that will work tgo"
JIm Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Aug 13, 2013 21:32

Good call James1, the post made me a bit puzzled.
I'll bet that is the solution (he says hopefully). HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
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James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Aug 13, 2013 21:44

Hi,
Thanks Barry the Crab...if it doesn't work I'll blame old age...if it does work..I'll be happy..
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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PDuser97031

Member Joined: Aug 08, 2009 23:44 Messages: 91 Offline

Aug 14, 2013 20:31

Thanks for the suggestion, but that didn't do it. Almost all of the templates I've collected over the years don't show. They are still in the hard drive however, in the PD directories. I downloaded a few templates yesterday, and today they don't show.

Attached will show you what I'm talking about. Note no PD11 templates, which were all there last time I used PD a few weeks ago.


Filename	pd1Capture.PNG	Download
Description
Filesize	28 Kbytes
Downloaded:	95 time(s)


Filename	pd3Capture.PNG	Download
Description
Filesize	155 Kbytes
Downloaded:	94 time(s)


Filename	pd2Capture.PNG	Download
Description
Filesize	125 Kbytes
Downloaded:	82 time(s)

PDuser97031

Member Joined: Aug 08, 2009 23:44 Messages: 91 Offline

Aug 16, 2013 18:12

The problem was fixed by uninstalling all of PowerDirector, running http://download.cyberlink.com/ftpdload/cs/CLCleaner/CLCleaner2-PowerDirector_11.0.exe, then re-installing all of PowerDirector. My dozens and dozens of templates are all back again.

Thanks to Cyberlink Support for their assistance.