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Server Busy pop up window - while trying to open up project in powerdirector 11
XG-300 [Avatar]
Newbie Joined: Mar 26, 2013 14:27 Messages: 18 Offline
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Hello everyone, I am having major issues trying to start up powerdirector 11, and opening up my project. I keep getting this message:

This action cannot be completed because the other program is busy. Choose 'Switch To' to activate the busy program and correct the problem.

Does anyone know what this means ?
I've never had this message pop up before, only the last few days - I cannot find a solution.

Any help will be much appreciated!

Thank you

RobertJ/OZ [Avatar]
Senior Contributor Location: Melbourne Australia Joined: Aug 14, 2006 02:26 Messages: 1209 Offline
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Does this help', this is a response from Microsoft Support on a similar issue

Step 1:
It sounds like you have an installed program configured to access the internet and perform an operation, such as check for updates for that program.

a. The 'server busy' message is appearing because the program is trying to access the internet before the connection is completely ready.

b. It could be any program like an Antivirus program that has program update options.

c. You will have the settings inside the program to configure the way it updates.

Step 2:
However, I suggest that you check Event Viewer entries to find the faulty module that could be causing this issue.

a. Open Event Viewer by clicking the Start button, clicking Control Panel, clicking System and Maintenance, clicking Administrative Tools, and then double-clicking Event Viewer.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

b. Click an event log in the left pane.

c. Double-click an event to view the details of the event and let us know the faulty module that is causing the issue.

Access the below links to know more about Event Viewer:

http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer

http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer

Step 3:
You may also put the computer in a Clean Boot and check for the issue. Below are the steps to put the computer in a Clean Boot State:

To perform a Clean Boot on a computer that is running Windows 7:



1. Click Start, type msconfig in the Start Search box, and then press ENTER.

If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

2. On the General tab, click Selective Startup.

3. Under Selective Startup, click to clear the Load Startup Items check box.

4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.

5. Click OK.

6. When you are prompted, click Restart.

7. After the computer starts, check if the issue is fixed.

If your issue is resolved after performing Clean Boot, then follow the steps mentioned in the following KB article to narrow down the exact source:

http://support.microsoft.com/kb/929135

Also, see the section on how return your computer to a Normal startup mode by following the steps under “Reset the computer to start as usual”, after performing the clean boot troubleshooting.


Robert





This message was edited 1 time. Last update was at Jul 31. 2013 00:21

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