Crashing on startup

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Crashing on startup

Familyghost

Newbie Joined: Jul 21, 2013 20:27 Messages: 2 Offline

Solved by

Jul 21, 2013 20:30

My newly installed PD11 crashes on startup about 9x out of 10.

It does not give any error code, but just pops up a message saying it is sending info about the crash to the company each time.

What to do?

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jul 21, 2013 21:47

First thing to try is update Quicktime.
Next, go to the stickies here and submit a DXdiag file as an attachment here. The Dxdiag is a tiny little function in your computer that tells us a great deal about your hardware and drivers.
http://forum.cyberlink.com/forum/posts/list/24771.page
Parts A and B please. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
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