PowerDirector 11 Crash & Burn!

NovelistInVegas

Newbie Location: A Vegas burb Joined: Apr 15, 2013 01:04 Messages: 20 Offline

Solved by

Apr 22, 2013 15:50

HP G72 b60US / i3 CPU / 5Gbytes memory / 500Gbyte drive / 64-bit Windows 7 Professional

Ultra 11.0.0.2707 / SR VDE130121-01

Video source material is entirely *.MOV These are *.MOV conversions from Adobe ImageReady (CS 2.3) derived from layered PhotoShop files. As such, they are frame-by-frame animations of a series (layers) of 72-dpi stills.

5. A detailed step by step description of the problem.

When I try to drag clips from the Library into the Timeline, PowerDirector stops functioning, locks up, goes grey, and cannot be closed. Attempting to do a forced close will not close PD. I can get PowerDirector off of the screen only by shutting down and restarting Windows.

My anti-virus program is BitDefender.

7. What codec packs installed? See PD's Readme html file

I'm using PowerDirector 11 Ultra. The "Readme" file begins, "CyberLink PowerDirector 8 Readme 10/22/2009 Thank you for using CyberLink PowerDirector 8. This file contains the latest information regarding the CyberLink PowerDirector 8.0 software application. Please click on one of the options below for more information. Remember, before you start CyberLink PowerDirector, please read this document in detail for the latest technical information." Hello??!!

My QuickTime player is Version 7.7.3 (1680.64) So far as I can see there are no codecs.

8. What other video editing programs are installed - just in case there is a software conflict.

No other video editing programs are installed. However, I have PhotoShop 5.5.1, GoLive 4.0.1, and the following Adobe CS 2.3 programs: Acrobat 8.1.3 Professional, Bridge 1.0.4.6, InDesign 4.0.5, PhotoShop9.0.2, ImageReady 9.0, GoLive 8.0.1, and Illustrator 12.0.1.

None of the above-mentioned programs are running when I use PowerDirector. In fact, no other programs are running (except perhaps BitDefender in the background) when I use PowerDirector.

9. What burning software is installed on your PC?

CyberLink Power2Go. But don't believe this is germane to the problem, insofar as I never get to the burning process. PowerDirector locks up when I try to start a project.

11. What background processes / programs running (especially important for problems with the burning)?

As I understand it, BitDfender continues running, even if not specifically activated.

12. Provide the dxdiag log file as an attachment, see Part B below

PART C - PD un-install/re-install

For PD7 and later builds, please use the CLCleaner tools.

The latest "CLCleaner" is for PD 10. (http://forum.cyberlink.com/forum/posts/list/0/20744.page#109961) I'm using PD 11.

As recommended, I want to attach the diagnostics, but there is no "Attach" button showing in this New Topic section. Now what?

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Apr 22, 2013 17:29

Quote: I want to attach the diagnostics, but there is no "Attach" button showing in this New Topic section. Now what?

You don't have this Attachment option/button when you start a new topic? Perhaps a browser issue? Works here in IE and Chrome.


Filename	NT Attachments 2.png	Download
Description
Filesize	30 Kbytes
Downloaded:	478 time(s)

This message was edited 2 times. Last update was at Apr 22. 2013 17:30

NovelistInVegas

Newbie Location: A Vegas burb Joined: Apr 15, 2013 01:04 Messages: 20 Offline

Apr 22, 2013 21:05

Ah ha! I kept looking below the "Disable HTML" etc.

Thanks, Cranst!

Now the problem becomes ... to Zipify or Not to Zipify. I only have a copy of 7-Zip, and no real need to zip-compress files on a regular basis. So far as I can see, 7-Zip only opens such files, but doesn't offer a chance to compress.

Hence, I'm attaching the diagnostics now as full-blown ASCII text files.

Again, thank you.

rh

Errrmmm ... I'm afraid to ask, assuming you've been asked this your whole life, but ... any relation to Lamont?

Filename	NovelistDxDiag64Bit.txt	Download
Description	64-bit Diagnostics
Filesize	27 Kbytes
Downloaded:	527 time(s)

Filename	NovelistDxDiag.txt	Download
Description	Diagnostics
Filesize	28 Kbytes
Downloaded:	393 time(s)

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Apr 22, 2013 21:36

Hi,
Well I looked at your Dxdiag file and you are running Windows 64bit with 4 GB memory and only 3980 something free..doesn't giive PD 11 much to work with. That may be the problem not enough memory to do any processing for video editing.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Apr 22, 2013 21:40

Quote: ... any relation to Lamont?

Nope. No relation to Fred or Lamont Sanford.

____________________________________________________________________________ Click here PDtoots for a collection of PowerDirector Tutorials and Tips

NovelistInVegas

Newbie Location: A Vegas burb Joined: Apr 15, 2013 01:04 Messages: 20 Offline

Apr 22, 2013 22:05

Lamont Sanford???!!! You got a weirder sense of humor than I do, Cranst.

James, I'm going to be getting another set of mem chips this week. Will have a final total of 8 Gig.

However, there's also this: The eyewash on the PowerDirector box states, "Memory: 512 MB requierd. 3GB DDR2 or above recommended for 32-bit OS. 6 GB DDR2 or above recommended for 64-bit OS and 3D editiing. Hard Disk Spacce: 5 GB minimum. 10 GB (20 GB recommended) for DVD production."

As it stands, I think my stats conform to the above. And, again, this isn't a matter of the program locking up in the midst of some complex procedure. This is a matter of PowerDirector locking up and freezing my computer when I try to drop one or two simple clips into the Timeline.

As I mentioned to my mad Corgi pal, I've put in at least one 40-hour week on the project. I'm pretty much to the end of my rope on this program, and am quite ready to jump ship. My needs aren't complex or sophisticated, and Sony and Premier Elements look better and better every day.

rh

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Apr 22, 2013 23:10

Hi,
Notice the stats for 64bit ( as you dx diag file says your are running). PD will install as per the windows system and yours is 64Bit so the recommendations are min 6GB memory.
I don't want to start a war here I was just saying that your problems may be related to your lack of Memory.
Jim
p.s I will bow out this post.
Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

Visit GranPapa64's channel for your YouTube experience of the day!

borgus1

Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline

Apr 23, 2013 00:10

Quote: So far as I can see, 7-Zip only opens such files, but doesn't offer a chance to compress.

Just FYI, 7 Zip does indeed compress achives...
http://www.7-zip.org/faq.html