Refund email request sent, "permanent failure" response.

Forum Index » PowerDVD (previous versions)

Kurgen

Newbie Joined: Jun 15, 2012 04:57 Messages: 18 Offline

Solved by

Mar 04, 2013 16:37

How do I go about getting a refund for this software when the official email request address returns this message? :

Delivery to the following recipient failed permanently:

customerservice@asknet.com/session/xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx== (actual numbers masked by x's)

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 06, 2013 04:41

Hi,
suggest to contact the CyberLink Support instead:

http://www.cyberlink.com/prog/support/cs/index.do

Michael Technical Support

Werde Facebook Fan

Kurgen

Newbie Joined: Jun 15, 2012 04:57 Messages: 18 Offline

Mar 06, 2013 12:51

Thanks Michael, I'll give it a try.

Kurgen

Newbie Joined: Jun 15, 2012 04:57 Messages: 18 Offline

Mar 07, 2013 03:37

I seem to be getting redirected to a company called "asknet.com". I purchased this software from Cyberlink. I need to contact Cyberlink. Surely there is a direct email for Cyberlink that I can send my message to?

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Mar 07, 2013 04:04

Hi, please provide me your case ID (by PM) Technical Support

Werde Facebook Fan

Cyberlink.com uses analytical cookies and other tracking technologies to offer you the best possible user experience. By using our website, you acknowledge and agree to our cookie policy. For more information on cookies or changing your cookies settings, read CyberLink’s Cookie Policy.