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Not possible to download v2428 update
Serafin50 [Avatar]
Newbie Joined: Mar 03, 2013 09:46 Messages: 3 Offline
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Hi,

I'm trying to download the last patch to update my Cyberlink PowerDVD 12 software but I'm not able to do it.

It installs a Downloader manager that freezes everytime i try to use it, so it can't download my patch and I can't view Blu-Rays with my original and expensive software...

How can I solve this problema?

I have Windows 8 64 bits.

Thanks & BR.
M8R [Avatar]
Member Joined: Dec 31, 2010 18:41 Messages: 89 Offline
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Try this link.
Serafin50 [Avatar]
Newbie Joined: Mar 03, 2013 09:46 Messages: 3 Offline
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Thanks, I have downloaded and installed the update

The problem is that, now, when I start a Blu-Ray, it sends the error message code 80004005

BR.
stevek
Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline
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Are there any error messages with that error code? Did you install the update to a moderator account? .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.
Serafin50 [Avatar]
Newbie Joined: Mar 03, 2013 09:46 Messages: 3 Offline
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Quote: Are there any error messages with that error code? Did you install the update to a moderator account?


The message was "Unknown error: code 80004005"

I paid for this software few weeks ago (when I had Windows 7), and it worked perfect. But, after update to Windows 8, it never has recognized my BR discs. I hope this v2428 could fix the error, but the problem persists

I don't know how to proceed know...

Thanks & BR.
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
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Hi,
please contact the support:
http://www.cyberlink.com/prog/support/cs/index.do

br
Michael Technical Support

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