Can anyone please give me suggestions?

Jonny93

Newbie Joined: Oct 18, 2011 13:45 Messages: 30 Offline

Solved by

Feb 27, 2013 18:36

I recently created a topic about this, but i cant find it anymore, so i'm making a new one. My PD11 is crashing as soon as i open it with AMD CCC 13.1 stable drivers, it just gives me an error and i can either send a report or cancel. I've sent a report but i don't think 1 report matter to CyberLink, i'd also written to them myself, but their solution didn't work, now i wonder what i can do so it would start without crashing, and without me uninstalling my drivers, i've reinstalled after manually cleaning the registry of EVERY single cyberlink file on my PC, and even folders, but it didn't work, and i really don't want to reinstall windows right now just for 1 software, so guys, do any of you have any suggestion as to what to do? This is what i get

I've also attatched the Crash Report file.

Filename	CrashRpt.xml	Download
Description
Filesize	2 Kbytes
Downloaded:	234 time(s)

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Feb 27, 2013 20:43

Did Powerdirector 11 ever work on that computer?

Un-install Quicktime then download and install the latest Quicktime.
http://www.apple.com/quicktime/download/

A little more Infomation may help.
Part A and Part B.
http://forum.cyberlink.com/forum/posts/list/24771.page

This message was edited 1 time. Last update was at Feb 27. 2013 20:46

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Jonny93

Newbie Joined: Oct 18, 2011 13:45 Messages: 30 Offline

Feb 28, 2013 08:39

Quote: Did Powerdirector 11 ever work on that computer?

Un-install Quicktime then download and install the latest Quicktime.
http://www.apple.com/quicktime/download/

A little more Infomation may help.
Part A and Part B.
http://forum.cyberlink.com/forum/posts/list/24771.page

Thanks for the reply. Yes, it works without AMD Catalyst drivers, as well as beta drivers (with crashes), but it's the only application that crashes with Catalyst 13.1, and as i remember, it used to work correctly on 13.1 until i updated to 13.2 beta and then rolled back, and then this started happening. this is a picture of my PD11 build, and i've attached my DxDiag file.

Filename	DxDiag.txt	Download
Description
Filesize	67 Kbytes
Downloaded:	303 time(s)

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 28, 2013 08:43

Perhaps the Beta did not uninstall? It's a little late now for you, but I avoid Beta drivers, and, if things are working properly I just leave 'em alone. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Jonny93

Newbie Joined: Oct 18, 2011 13:45 Messages: 30 Offline

Feb 28, 2013 08:47

Quote: Perhaps the Beta did not uninstall? It's a little late now for you, but I avoid Beta drivers, and, if things are working properly I just leave 'em alone.

Yeah, it's my fault, even though, i manually deleted all registry files and all folders of AMD drivers yesterday (after a clean uninstall from control panel) and then did a clean 13.1 install afterwards, but as soon as i installed it, PD11 started crashing again, it ran perfectly without the drivers, but i need them so i can't delete them, might just have to wait for newer ones :/

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Feb 28, 2013 08:49

Howzabout a System Restore? I'm not TELLING you, just bringing it up. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Jonny93

Newbie Joined: Oct 18, 2011 13:45 Messages: 30 Offline

Feb 28, 2013 08:52

Quote: Howzabout a System Restore? I'm not TELLING you, just bringing it up.

I'd turned system restore off when i installed windows, it would have worked, but it takes too much space on my SSD so i just turned it off.

Razor3655

Newbie Location: Northern California Joined: Aug 02, 2012 23:43 Messages: 3 Offline

Mar 12, 2013 00:31

I get the same message but for PD10 when I download a menu template from Director Zone. And Im running PD11.

Ray Ray