I can't believe it. It has been years, with no apparent resolution. My Kaspersky Antivirus detected PowerDVD 12 as a Keylogger and decided to delete files. I had to jump through hoops to get auto run back to operational. Now...here is the byproduct. I was able to still view DVD's and listen to music through PowerDVD but got error messages about not being able to detect the drive when trying to watch Blu Rays. It told me to uninstall and reinstall Power DVD, which I did. Still no love for Blu Ray. Then I decided to uninstall Kaspersky AND Power DVD and reinstall PowerDVD without Kaspersky in the system. Click on activate and it tells me that my activations are exceeded???? I have only activated it a total of three times (when first installed...last night after reinstall and a while ago, trying to see if I could fix the issue on my own). So now, I don't have PowerDVD 12 at all. Sent emails to support and get the canned "we'll get back to you" message. So I guess I am "dead in the water"...as they say

Correction...I have installed PowerDVD 4 times total...had to uninstall and reinstall when I installed Windows 8...my oversight