Problems downloading PD

Daniel2013

Newbie Joined: Feb 08, 2013 08:39 Messages: 26 Offline

Solved by

Feb 18, 2013 10:27

This is an ongoing problem for me. When I try to download PD, the download fails with file invalid or file corrupted. I have already attempted to download at least 6 times now. Usually, I don't get the error message until towards the very end of the download. Each time I try to download, it takes at least FOUR hours each. So, I'm really getting annoyed with this. I also tried downloading the trial version which downloaded successfully, used up the trial period in an effort to have the ability to activate with my key after the trial expires, but there is no way of activating, only purchase - again.

Also, after each download attempt, the download expires and then I got to go back to support to get another valid download link!

This message was edited 1 time. Last update was at Feb 18. 2013 10:29

James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Feb 18, 2013 11:28

Hi,
sounds like your internet connection is "timing out' on the download. I don't know where to extend that tho'...oor maybe antivirus is kickinf in.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 18, 2013 13:51

Hi,
Following up on what James has mentioned. You need to explain to CyberLink support the problem and ask them to provide you with a different set of download files, a collection of compressed files in the RAR format with one exe which will open all.

There is a free software called "Download Manager" which will allow you to
1. download using up to 10 feeds at a time (it's quick) per file.
2. retain previously downloaded data so it's not lost if your connection breaks. Download Manager, can restart downloading a part downloaded file.

Please explain the problem clearly and ask for PDR11 in the manner I have written.

Dafydd

This message was edited 2 times. Last update was at Feb 18. 2013 13:56

Daniel2013

Newbie Joined: Feb 08, 2013 08:39 Messages: 26 Offline

Feb 18, 2013 16:52

Ok, I sent support message for those alternative download files. Can you give me the link for "download manager". Also, I currently have DAP, in fact, I have been using Download excellerator plus with PD. Have you heard anything negative about this download manager?

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 19, 2013 05:29

Hi Daniel2013 ,
If you Google "Free Download Manager" you'll locate it. While I do use the software and have to date had no problems with it on the w7 set up. I do not recommend or endorse it by mentioning it here.
Dafydd

Daniel2013

Newbie Joined: Feb 08, 2013 08:39 Messages: 26 Offline

Feb 19, 2013 05:29

Update to PD download problem:

Cyberlink support sent me a download url with the login crudentials for PD11, but, when I tried to enter the login crudentials via firefox, I received an error message which is attached here.


Filename	download error message.png	Download
Description
Filesize	1932 Kbytes
Downloaded:	104 time(s)

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 19, 2013 05:36

Hi Daniel,
Send me the information given toy you via PM and I'll check the download etc.
Forum Moderator

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 19, 2013 13:48

Hi Daniel,
Thanks for the information.
Here's a quick report:
1. Using FireFox I was able to access the file to download and save to a folder.
2. Using "Free Download Manager" I was able to access the file and initiate the download.

I did not complete the download, just started the process in both cases.

The message you've received does not appear to be a Firefox error message.

Dafydd

Daniel2013

Newbie Joined: Feb 08, 2013 08:39 Messages: 26 Offline

Feb 20, 2013 15:22

Hi Daniel,
Thanks for the information.
Here's a quick report:
1. Using FireFox I was able to access the file to download and save to a folder.
2. Using "Free Download Manager" I was able to access the file and initiate the download.

I did not complete the download, just started the process in both cases.

The message you've received does not appear to be a Firefox error message.

Dafydd

Success finally!
After 6 attempts at 4 hours per, finally got it to download. I used "free download manager". Thanks for the information Dafydd

This message was edited 1 time. Last update was at Feb 20. 2013 15:23