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What's yout actual problem now? You just want a full version you havn't paid for, right?
Or is this a complaint about their upgrade policy? Many people asked for a change but for now it is like it is and it would be unfair against other customers giving you a full version for less money while all the other upgraders don't.
First you wrote about win7 and that the support hasn't answered yet. Now it's win8 and seemingly they told you what i did.
So what help do you actually need now?
I paid for a
working version of the software.
An upgrade does NOT mean crippled software, half of the software, or anything less than a full working version. I've actually paid for 3 versions of PowerDVD. Their "upgrade" price is the same as the "sale" prices all over the internet for something they apparently think is some how magically different because I've actually given them MORE money than the person just buying their software. An upgrade version is no different than a "full" version, it's discounted because I've bought their software before.
You should have caught on here that there is NO difference between the functions of the software whether you follow an upgrade path or are a new customer, the problem is the INSTALLER, which requires an authentication I cannot provide any more. I'm not sure what delusion they're under in thinking that buying an upgrade somehow entitles you to less software than starting over every time. I
DO understand that they have a need to protect themselves from piracy and people who want to steal from them - I'm very much against that. But doing so at the expense of their customers is WRONG.
Seriously - Microsoft sells you upgrade versions that work just fine to give you the whole shooting match with your registration code in the event of a system crash or restore. So does Acronis, TechSmith, Intuit - you know, those people who make and sell billions of copies of their software and actually have people available to assist their customers? I had no difficulty at all downloading their latest versions from their websites, and using the activation codes I paid for to make the software actually work. It's really not too much to ask.
And, just in case you missed it the first 3 times I said it, my system started on Win7 and is upgrading to Win8, which erases your previous operating system in the process, taking away all of your previous software with it. I didn't wait around for Cyberlink to catch up to wait to finish upgrading. I'd never get done if I waited around for them, so yep, I'm up to Win8 now.
The fact that they have got you convinced that you are somehow entitled to "less" as a loyal customer just makes me sad, for you and anyone that you want to try to convince that that is they way a company should treat a customer who buys multiple versions of their products.