I'll contact Customer Support.

send me your email and I'll see what can be done asap.

This is the 2nd posting today on the same issue and "Sebastian" has also emailed me.
http://forum.cyberlink.com/forum/posts/list/2394.page

Dafydd

[Moderator]

I don't understand the question. Isn't the CD key only for the purchased version of the software and not the free version that comes with the camera?

When I installed the software that came with my camera (PD5ne) it didn't ask me for a key. Take away our handguns
Then only the criminals will have them!

It doesn't ask you for the key when you install. The program worked fine for 3 days and now all I can do is start the program and look at it. I can't import new files or do anything with the projects I already started. In the HELP menu there is a choice to "Activate PowerDirector" and when you click on it, there is a bunch of blank spaces where a 30-digit key number is supposed to be entered.

Hope this helps your understanding Donald. Got a solution?

The Power Director that comes free with your camera is not the full version, you know that, right? If you want to "activate" it, you need to pay for the full version at which time you will receive the 30 digit activation, or "CD" key by email if you download it, or by mail if you order the box.

I would suggest however, that if you're going to do that, you buy the latest version, which is 6.

Also, one other thing. I only bring this up because it has happened before, maybe not in your case, but it has happened. Some people try to "fool" the installation of a limited time software by changing the date on the computer to some future date, installing the software, and then putting the date back to the real date hoping to lengthen the time limit. In the early days, this used to work. The software manufacturers got smart to this "cheat" and now cause the software to totally disable itself when it detects a date change on the computer.

I hope some of this answer helps you.

Don


Take away our handguns
Then only the criminals will have them!

You are right - the version that comes with the camera is not the full version. However, I have been in touch with customer help at CyberLink and they assure me that there isn't supposed to be an activation key for the "lite" version.

Apparently something didn't record correctly in the registry keys and they are trying to figure out what happened.

In the meantime, I have downloaded a 30-day trial version of PD6. I have to mess around with it some more before I decide if I want to keep it. The program itself seems pretty good, but I have to admit that this whole fiasco with the program locking up has left a pretty bad taste in my mouth.

You might have sorted this out already, but I did the following and it let me "toggle" between needing a key and not needing a key for the lite version.

[HKEY_LOCAL_MACHINE][SOFTWARE][CyberLink][PowerDirector???][IsCDKeyAct]

You need to change this value from 1 to 0