Create Disk 94% (not responding)

Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Solved by

Dec 01, 2012 01:40

hi all - I have been using PD since version 8,and get a lot jsut reading the forumns
this lsat 3 weeks I have hit the wall- PD will not create a disk - I have been able to do this prior; I cant even get to the create disk menu (it always stops at 94%) even with an empty project.
Has any one hit this one?
I am under the pump now as I am doing my brothers Wedding video (transfered from VHs) re edited as it is all amateur footage, a a christmas / wedding anniversay gift.
I have put in 50 hours I cna proof the out put on computer or apple TV - but really need to get it on to DVD (yes I can work around but thats not the point)
Why as it jsut stopped??

Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 01, 2012 01:44

oh yes here's the debug file
I am on a dell XPS, 8GB ram 2TBhard drive - but as i say this machine has always been able to burn before - even with PD 11

Filename	DxDiag.txt	Download
Description	bebug
Filesize	50 Kbytes
Downloaded:	417 time(s)

Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

Robert2 S

Senior Contributor Location: Australia Joined: Apr 22, 2009 05:57 Messages: 1461 Offline

Dec 01, 2012 05:53

I don't know if this will help but your video driver is two and a half years out of date. Download the latest from the Nvidia website and see if that helps. My youtube channel====> http://www.youtube.com/user/relate2?feature=mhsn

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Dec 01, 2012 07:48

'You said, " I cant even get to the create disk menu (it always stops at 94%) even with an empty project."

Please explain. Does the program hang or crash?

How long is the project (in time)?

If this just happened, and you have Windows restore active, can you get back to when it worked?

Have you tried to disable burn to disc and just made a folder set? If there is something wrong in the project, this might tell you that perhaps there is a problem with some transitions, or bad music or other. My guess is music.

Have you installed any new programs recently? Have you tried to uninstall/reinstall the program?

Do you use a registry cleaner? - Don't

Are you using good quality discs or (heaven forbid) store brand or Memorex. You may have a bad batch of discs.

This message was edited 1 time. Last update was at Dec 01. 2012 07:50

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BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 01, 2012 21:34

the program hangs -
the project is empty- or just 1 - 10 clips (10 min long) it does not matter I can not simpley get to the create disk function- (ie the menu item tab or what ever
So the type of disk etc, is not the problem as i dont get that far.
Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Dec 01, 2012 22:48

Hi Chris

When you burn to DVD your project is actually being rendered/encoded/exported/produced in the background as a SD MPEG file.

Can you Produce your project using the MPEG DVD HQ profile?

If so, import this Produced file into a new project and try again.

I would be interested to know what is at the 94% mark on your time line, a transition, MP3 file, a corrupt video file maybe?

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 01, 2012 23:03

hi Neil - it does not even get tothat level
This is hte simplest way to re create the event
start a new project - no media on time line or in libary (have tried with media in libar and on time line no change)
click on create disk
PD tries to load the create disk page (initializing module) but only gets to 94%
I cant use task manager to kill it as the process is hung and cant be killed without a reboot

Very frustrating

Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Dec 01, 2012 23:34

Hi Chris

Have you tried to Produce your project to the MPEG profile?

See photo to what I mean

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 01, 2012 23:41

yeap that i can do - its when I try to create a disk it crashes
fist get real slow about 70 % then moves to 94% and thats it - I dont actually get to the create disk page its still trying to load the page,
i will reboot and try to capture a video of the issues
Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 01, 2012 23:59

I have stuck it on youtube (by far not my best work)

its taking a while so maybe in 30 minutes

http://youtu.be/_XSG8igyBfs
Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Dec 02, 2012 00:00

Quote: yeap that i can do - its when I try to create a disk it crashes
fist get real slow about 70 % then moves to 94% and thats it - I dont actually get to the create disk page its still trying to load the page,
i will reboot and try to capture a video of the issues

That's great.

Have you tried:

1. Open new project

2. Import this Produced clip

3. Create Disc

Also try another DVD menu template

Hope this works Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 02, 2012 00:07

yeap - I have also tried with no clips -

I cant even get to the create disk page,does not matter if disk in drive, fresh start, project in train - even ones i have already competed and burnt before

no system changs on my Pc, no new games/ drivers -- totally stumped
I will log a tech support but they are not quick with resolutions (sigh)

Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Dec 02, 2012 00:17

Quote: yeap - I have also tried with no clips -
I cant even get to the create disk page,does not matter if disk in drive, fresh start, project in train - even ones i have already competed and burnt before
no system changs on my Pc, no new games/ drivers -- totally stumped
I will log a tech support but they are not quick with resolutions (sigh)

Gee this is frustrating.

If I were you I would do a complete uninstall and reinstall the software.

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 02, 2012 00:25

YEAH MAY HAVE TO BITE THE BULLET BUT FRUSTRATED--
Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

CubbyHouseFilms

Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline

Dec 02, 2012 01:10

Quote: YEAH MAY HAVE TO BITE THE BULLET BUT FRUSTRATED--

Just watched your clip and I would definitely do an uninstall and reinstall.

Keep us informed of how you go.

Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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James1

Senior Contributor Location: Surrey, B.C., Canada Joined: Jun 10, 2010 16:20 Messages: 1783 Offline

Dec 02, 2012 01:21

Hi,
When you do the re-instal make sure virus protection is off while it installs and install as administrator...some time ant-virus stuff interferes with the installation process.
Jim Intel i7-2600@3.4Gz Geforce 560ti-1GB Graphic accelerator, windows 7 Premium 12GB memory

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ABKchiou

Newbie Location: Taiwan Joined: Dec 02, 2012 11:22 Messages: 1 Offline

Dec 02, 2012 11:48

I got the same problem. It stock in 65%
To be more preciously, to stock on 00:03:00:16.

But, I found a way to fix it.

Let me check one thing first. How many free space of C drive you got?

In my case, My C drive is almost out of space (6 Giga left only)

And, I found the cyberlink occupied a lot of space.

Powerdirector made a hidden directory in subdirectory "documents\cyberlink\powerdirectior\11.0" and named "shadoweditfiles"

There will be many files which occupy the storage.

Try to quite PowerDirector and delete all files in the directory.

Re-launch PowerDirector, my problem gone by this way.

Chris Tayler

Newbie Location: Melbourne Australia Joined: Sep 07, 2011 02:34 Messages: 42 Offline

Dec 15, 2012 18:58

Finally the problem has been solved.
I ahd to uninstall PD ultimate and all other bits and bobs using revo.
Then found a hick up with my audio drivers - WTF - once i got that solved - i reinstalled and away we go...

BTW the audio problem was Nvdia over writting the sound card files

thanks all for the help

now i need to contact suport and get dowlnloads for the photodirector program that got killed in the process Chris Tayler
taylerchris@gmail.com

My Work
http://youtu.be/IBwkyXLGdUw
http://youtu.be/6qspu0oDp8U
http://youtu.be/7qvuQ4zXxII
http://youtu.be/lZqWQfcn_PQ

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Dec 16, 2012 06:50

Chris: Sorry to hear that you are having problems. Did you follow Robert's advice and update your nvidia drivers from the nvidia website? PD likes the latest and greatest. Also ensure that you have the latest version of QuickTime installed. PD needs that to preview, produce and burn.

A complete uninstall/reinstall is not pleasant, but it has resolved problems like this for others who have experienced such issues.

Good luck. Let us know how you make out. Have a great day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
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garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Dec 16, 2012 06:52

You beat me to it, Chris. Disregard. Glad you solved your problem. Have a greater day.

Regards,
-Phil Windows 10 Pro x64
Dell XPS 8930
Intel CoreT i7 (4.6 GHz)
32 GB DDR4-2666 RAM
1 TB PCIe -x4 SSD
NVIDIA GeForce RTX 2060
PD14 Ultimate x64, 4207
CD4 Ultra and AD6 Ultra
Bleeping Computer Malware Response Instructor