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PowerDVD9 can't play "Children who Chase Lost Voices" - infinite update loop.
AnthonyGambrel22 [Avatar]
Newbie Joined: Nov 14, 2012 04:06 Messages: 3 Offline
[Post New] Nov 14, 2012 04:20
Insert the Blu-Ray "Children who Chase Lost Voices" into my LG WH10LS30 10X Blu-ray Burner, try to play with the bundled PowerDVD 9.

Get a popup dialog "You must update Cyberlink PowerDVD to continue playback of this software" Yes/No.

Pick "Yes".

Get an information dialog "Player application update / Update complete."

Try to play the disk. Get the initial error dialog all over again -- the disk cannot be played despite several repeated updates. Rebooting does not help, nor does running PowerDVD as an administrator.

PowerDVD version 9.0.2919.52
SR number CDS100601-03
Computer is a fully patched Win7-64 machine.

There are no updates available for this PowerDVD version according to About (Ctrl-A) -> Upgrade.

From searching, it seems like this is a very common problem -- is there some systematic issue with failing PowerDVD updates?
 Filename
DxDiag.txt
[Disk]
 Description
DxDiag.txt
 Filesize
38 Kbytes
 Downloaded:
649 time(s)
CyberLink-Michael [Avatar]
Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline
[Post New] Nov 14, 2012 04:26
Hi,
please get in contact with the technical support
thx
Michael Technical Support

Werde Facebook Fan
AnthonyGambrel22 [Avatar]
Newbie Joined: Nov 14, 2012 04:06 Messages: 3 Offline
[Post New] Nov 14, 2012 04:58
Quote: please get in contact with the technical support
Michael

OK, I've opened a support ticket.

Thanks!
alvincht [Avatar]
Member Joined: Sep 20, 2012 11:52 Messages: 58 Offline
[Post New] Nov 18, 2012 09:31
Hi Anthony, any updates on this ticket yet?
AnthonyGambrel22 [Avatar]
Newbie Joined: Nov 14, 2012 04:06 Messages: 3 Offline
[Post New] Nov 28, 2012 03:19
Quote: Hi Anthony, any updates on this ticket yet?


Good news. A day or two after opening the ticket, I was contacted by customer supported and offered an updated version to download. The movie now plays successfully.

Hope that helps.
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