Can't Import an AVI File

Mesden01

Newbie Joined: Jul 16, 2012 22:28 Messages: 14 Offline

Solved by

Oct 04, 2012 15:36

I was able to import these AVI Files into PD9, but as soon as I upgraded to PD11, I received an error message stating "An error occurred while opening this media file in the media library. It may be because the file is broken, an unsupported format, protected video content, or for another reason."

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Oct 05, 2012 12:43

Hi Mesden01 ,
A little bit more information please.
1. PDR9: Was that the deluxe 32bit version?
2. PDR11: You have the 64bit version, which?
3. Media File information of your avi file. Please use Media Info, save the full property data as a text file and attach to your reply.
3-1. MediaInfo: http://mediainfo.sourceforge.net/en
4. Select Post Reply : http://forum.cyberlink.com/forum/posts/reply/0/24949.page

The error you've received is indicative of a codec issue. AVI files using a 32bit codec have in the past run into problems in the 64bit editor as the codec isn't recognized. Please provide the information requested so members may provide you with a possible solution.

Dafydd

This message was edited 1 time. Last update was at Oct 05. 2012 12:45

Mesden01

Newbie Joined: Jul 16, 2012 22:28 Messages: 14 Offline

Oct 05, 2012 13:43

Is there a means to finding out which version I have within the program itself?

Mesden01

Newbie Joined: Jul 16, 2012 22:28 Messages: 14 Offline

Oct 05, 2012 13:46

Nevermind I found it.

V9 was the Ultra 64-bit

V11 is the 32-bit version. It doesn't say Ultra or Deluxe or anything.

Carl312

Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline

Oct 05, 2012 15:03

In Powerdirector any version Click on the Words "PowerDirector" in the upper Right Corner of the PowerDirector program.

You get the following window:


Filename	PowerDirector About_note.png	Download
Description	The PowerDirector About Window
Filesize	52 Kbytes
Downloaded:	1080 time(s)

This message was edited 1 time. Last update was at Oct 05. 2012 15:03

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Mesden01

Newbie Joined: Jul 16, 2012 22:28 Messages: 14 Offline

Oct 05, 2012 15:13

Looks like V9 is 9.0.0.2330. Haven't upgraded in a while.

Pakorro77

Newbie Joined: May 31, 2013 22:56 Messages: 1 Offline

May 31, 2013 23:25

Hello.
I have the same problem importing the AVI to PD11 Ultra. My version is PowerDirector Ultra 11.0.02812 64bit.

The AVI was recorded using Camtasia screen record. Thanks!

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jun 01, 2013 06:35

Pakorro77,
welcome to the forum.
I suggest downloading and installing the K-lite codec pack.
You can Google it, it's also on my website below.
If you still can't play your files in PD, do a search here, or start your own thread and we'll go after your issue. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT