I have decided to upgrade to PD11 Ultimate (from PD9 not that that is part of the problem). On downloading the 3_CyberLink_PowerDirector11_ContentPack_Premium_etc. file (not the full name), I get an error message stating that the download was not completed and when I look at the file, it appears to be all there except it has 'partial' at the end of the file name. It take 30 to 40 minutes to do this and says it has downloaded 100% then I get the error message. I have tried this download on my desktop (several times) and my laptop, both give the same error message. All the other files download without a problem. Any suggestions?