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PD 10 install does not recognize PD 9
curt y [Avatar]
Member Joined: Sep 02, 2009 10:22 Messages: 55 Offline
[Post New] Aug 07, 2012 09:54
I have PD 9 installed on my computer, but when I try to install PD 10 it does not see it. When I type in s/n of PD 9 it does not recognize it and closes install operation. Customer Service sent me another link to download again, which I did not different browser. Same results.

Have tried install with PD 9 running, and closed. No difference.

Any thoughts from the users?

This message was edited 2 times. Last update was at Aug 08. 2012 03:36

Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Aug 07, 2012 11:05
Quote: I have PD 9 installed on my computer, but when I try to install PD 10 it does not see it. When I type in s/n of PD 9 it does not recognize it and closes install operation. Customer Service sent me another link to download again, which I did not different browser. Same results.

Have tried install with PD 9 running, and closed. No difference.

Any thoughts from the users?

What version of Powerdirector did you upgrade from?

There is two upgrade options. upgrade from a Retail/Downloaded Powerdirector or upgrade from OEM (bundled) version.

They are not compatible with each other.

This message was edited 1 time. Last update was at Aug 08. 2012 03:36

curt y [Avatar]
Member Joined: Sep 02, 2009 10:22 Messages: 55 Offline
[Post New] Aug 07, 2012 14:02
PD 9 was download from cyberlink as single product.
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Aug 07, 2012 14:53
Quote: PD 9 was download from cyberlink as single product.

So which option did you choose for the Upgrade?

If you downloaded from Cyberlink, that would be a Retail upgrade.

This message was edited 2 times. Last update was at Aug 08. 2012 03:37

curt y [Avatar]
Member Joined: Sep 02, 2009 10:22 Messages: 55 Offline
[Post New] Aug 07, 2012 22:45
Got it all set now. Had to get authorization code for PD9 so I could install PD10.
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