How can I get my money back???

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Dogtown

Newbie Joined: Apr 06, 2012 13:08 Messages: 12 Offline

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Apr 08, 2012 11:12

I've purchaced delux instead of ultra and now I'm having no luck at getting a refund. I've sent emails and rang the number they've give me and no answer. I cant even contact them by email because their defult mail client is not installed. I recived the email for the pd10 download from Cyberlink but their telling me to contact asknet for the refund???

Please help as I need pd10 ultra usgently to copy to blurays.

garioch7

Senior Contributor Location: Port Hood, Nova Scotia, Canada Joined: Feb 07, 2011 06:45 Messages: 852 Offline

Apr 08, 2012 12:25

Dogtown: I am assuming that if Cyberlink is requesting that you contact Asknet, that you much have purchased your copy from a vendor using them to handle the payment. If Cyberlink didn't handle the transaction (and I don't think they do handle any transactions), then they will want you to contact the transaction company. In my case, in Canada, ordering directly from Cyberlink, DigitalRiver handled the transaction.

The URL for Asknet is: http://www.asknet.com/shops/faq/

Hope this helps. Have a great day.

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