Dogtown: I am assuming that if Cyberlink is requesting that you contact Asknet, that you much have purchased your copy from a vendor using them to handle the payment. If Cyberlink didn't handle the transaction (and I don't think they do handle any transactions), then they will want you to contact the transaction company. In my case, in Canada, ordering directly from Cyberlink, DigitalRiver handled the transaction.
The URL for Asknet is:
http://www.asknet.com/shops/faq/
Hope this helps. Have a great day.
Regards,
-Phil
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