After the clcleaner and a fresh install

10 Standard>serial # >Ultra update > serial # >3715 update

Blue-ray plays after saying this content connot be played unless you update? <yes> Update complete?

tada - works - not so fast

Cinema mode says:
there is a disk with an unsupported format in drive F: Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

well plz share the soltion coz i also wana upgrade win XP to win 7 and may got the same issue. thanks

No help on this one? I see the problem with no fix. When the player is open in classic mode the drive still reads DVD until you (play) a Blu-ray disc. Once the Loading Blu-ray is started you can see Classic mode shows Blu-ray. As soon as you switch to Cinema mode it also switches back to DVD. Then i get the unsopprted disc in drive error. Switch back to classic mode and the (disc drive F shows DVD again? Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

Hi,

not sure but maybe you can describe the current issue more detailed?

please also check this:
http://forum.cyberlink.com/forum/posts/list/8449.page

if you look for technical support - please get in contact with our support team

br
Michael Technical Support

Werde Facebook Fan

PowerDVD full Version - 10 Ultra
PowerDVD Trial Verison? 12 Ultra
PowerDVD SR Number DVD111219-02
PowerDVD TR Number TR120116-002
If the issue happens after patch installation - please also add the
Full version number before patch 3715
SR-Numnber before apply patch

Operating System (Win7 x64 Bit Version)
Do you use administrator or restricted user account? Yes
Is your PowerDVD a Retail product or bundles with HW? Retail
Used VGA
Used VGA driver version
Used Audio device
Used Audio device driver version
The Audio setting in PowerDVD and in OS (default)
Used ODD drive (full model name and Firmware Version)
Do you use Amplifier (Marantz 4002)
Used Display(s) Toshiba 1080p
Which kind of display connection (HDMI)
Which display refresh rate do you use while Playback (24/25/50/60/120/...)
Are you using single monitor environment
Are you using clone or extended mode (if use two display)
(3D only) Please provide detail info about 3D setting in PowerDVD
What kind of Antivirus SW are you using? NONE
What is your default Internet Browser? Ie9
The detailed issue description
Does the issue happen in Classic mode or CinemMode (MCE-Plug-In) or both? Cinema mode

Please also add your DXDIAG log to the post (as attachement) I've attached this to the tech support ticket with screen shots of error and SR number Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

My signiture also has my information. Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

while in ciema mode under settings > Blu-ray settings is not in the list? Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

Hi sws,

sorry but I not fully understand your issue, can you please describe it more clear?

as mentioned in
http://forum.cyberlink.com/forum/posts/list/8449.page

this is not the support - this is user-2-user forum.

if you look for assitance from other users here , please post:
- a clear issue description
- DXDIAG

thanks
Michael Technical Support

Werde Facebook Fan

I have a physical Blu-ray disk in my physical Blu-ray drive. I open PowerDVD 10 in classic mode and I'm able to watch the movie no problem. Once I switch to Cimema mode i get a unsporrted disk in drive F:


This means I'm not able to use the "10' interface"
This is my main source for watch OTA, Movies (Blue-ray) and Netflix all using this same HTPC runnig Windows Media Center.

Cinama mode is the ONLY way to watch Blu-ray disks while in WMC.


tech support has my dxdiag.txt, BD advisor de-bug Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

I get this error trying to post my dxdiag?

Error
This page can't be displayed. Contact support for additional information.
The incident ID is: 1500974513159257059.
Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

Attached is my dxdiag.txt

In classice mode

Player information:
Player region code: Not Specified
Current drive: F:

Display information:
Video mode: Interlaced
Display mode: DirectShow
FourCC code: NV12
Surface type: Hardware Video Accelerator (DxVA)

Primary video attributes:
Video compression mode: MPEG-4 AVC (DxVA on)
Aspect ratio: 16:9
Source picture resolution: 1920x1080
Frame rate: 29.00
Bitrate: 32.06Mbps

Primary audio attributes:
Primary audio attributes: LPCM
Sampling rate: 48kHz
Number of audio channels:2.0
Bitrate: 2304 Kbps

Hardware Information:
Processor: Intel(R) Core(TM) i3-2105 CPU @ running at 3092 MHz
3DNow! technology: Not Detected
Enhanced 3DNow! technology: Not Detected
3DNow! professional technology: Not Detected
IA MMX technology: In Use
IA sStreaming SIMD extensions: In Use
IA SSE 2: In Use
Video accelerator: DirectX VA (in use)
Multispeaker audio device: Not Detected
S/PDIF output device: Realtek Digital Output (Realtek High Definition Audio) (in use)
Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup

Hi,
did you try the cleaners already?

can you please post the BD Advisor log file for your platfom?

br
Michael Technical Support

Werde Facebook Fan

Yes, I have used the Clcleaner10. This is how I was able to repair the software and remove the BSOD. My only issue is cinema mode Blu-ray. Intel i3 2105-intel DH67CF
4gb ram - Windows 7 x64 SP1
HDhomerun - HDHR3
Sony Opitarc-BC-5500H (slim Blu-ray)
HDMI-Toshiba 1080p
S/PDIF -Marantz SR4002 - 5.1 setup