PD9 Crashes on startup

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dtigers30

Newbie Joined: Feb 05, 2011 19:41 Messages: 12 Offline

Solved by

Feb 20, 2012 19:25

When I open PD9 the logo appears, loads for awhile, then crashes. Other times it loads further and dosn't crash till later on in editing. Has there been a fix that i missed? I have updated to the latest PD9 version as of Feb 20th.

-Windows7 (64bit)
-PowerDirector 9 build 3305

The first attachment is the reg. and 2nd is 64bit

Filename	EvanWahlDxDiag.txt	Download
Description
Filesize	30 Kbytes
Downloaded:	264 time(s)

Filename	EvanWahlDxDiag2.txt	Download
Description
Filesize	43 Kbytes
Downloaded:	260 time(s)

This message was edited 2 times. Last update was at Feb 20. 2012 19:28

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Feb 21, 2012 10:44

Hi,
Please update your graphic card drivers. Go to the card's website and find and download from there.
Dxdiag data: Driver Date/Size: 8/31/2011 12:53:20, 8312320 bytes

Similar issues have been reported in the past and rectified by installing the latest drivers.

Dafydd

dtigers30

Newbie Joined: Feb 05, 2011 19:41 Messages: 12 Offline

Feb 21, 2012 12:00

Thank you so much! It appears to be working now with updating my graphics card. What I had forgotten was that I have 2 graphics cards, and i had only been updating the intel one, forgetting the nvidia one. Thanks again!

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