Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PowerDirector (previous versions)
  • Recent Topics
  • |
  • Register
  • |
  • Login
PD crashes when 'producing'
GRANDAN [Avatar]
Newbie Joined: Nov 13, 2007 21:34 Messages: 9 Offline
[Post New] Nov 13, 2007 21:42
When I try to produce a short slide show, PD 6.00.1515 crashes; it doesn't matter which quality I pick. Latest patch does not fix. [See problem details below for both .1515 and .2120]. WinVista Ultimate/Intel 6420 dual core 2.13 GHz, 2MB RAM. CPU usage goes to 100% and when first slide change occurs, PD stops working. Also tried it on another of my PCs with AMD 62FX dual core 2.81GHz, 4MB RAM and same application crash occurs at the same spot in the producing. On this machine, CPU usage never exceeded 60%.

Product
PowerDirector

Problem
Stopped working

Date
11/13/2007 8:57 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: PDR.exe
Application Version: 6.0.0.1515
Application Timestamp: 45f9615b
Fault Module Name: CES_Picture.dll
Fault Module Version: 2.0.0.1814
Fault Module Timestamp: 46710246
Exception Code: c0000094
Exception Offset: 00007be9
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 2486
Additional Information 2: 378d8e5474d0b3849a1cd25b4240500c
Additional Information 3: 8b04
Additional Information 4: 5759d21ddc878e5e103df4e24e7ff639

Extra information about the problem
Bucket ID: 565383947


Product
PowerDirector

Problem
Stopped working

Date
11/13/2007 10:24 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: PDR.exe
Application Version: 6.0.0.2120
Application Timestamp: 46f20d51
Fault Module Name: CES_Picture.dll
Fault Module Version: 2.0.0.1814
Fault Module Timestamp: 46710246
Exception Code: c0000094
Exception Offset: 00007be9
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 4e97
Additional Information 2: f5e26d93cfeb9d5a950cc167f8d128ed
Additional Information 3: d8c8
Additional Information 4: 65c6fb98f47d95e1c628ba9077b12c03

Extra information about the problem
Bucket ID: 565244148



Suggestions?

This message was edited 2 times. Last update was at Nov 14. 2007 09:12

Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Nov 19, 2007 13:55
What were the image files you were using?

The latest update 2312 has been released please download and apply.
http://www.cyberlink.com/multi/download/dl_patch_417_4_ENU.html

Dafydd

This message was edited 2 times. Last update was at Nov 20. 2007 15:09

GRANDAN [Avatar]
Newbie Joined: Nov 13, 2007 21:34 Messages: 9 Offline
[Post New] Nov 19, 2007 14:29
I have solved the problem and it is release independent as far as I can tell--at least since the new PIP editor was made available, whenever that was I had the same problem on 4 different releases/patches. As it turns out, the problem occurs when the user is in the PIP editor and shrinks the image to the point of disappearance. (I wanted the my image to gradually appear from nowhere on top of the image in the Master Video Track at the beginning of the motion template and to disappear into nothing at the end of the motion track. When this is done, PD apparently permits the user to take the image to zero pixels, or some other very small level, which causes PD to crash during production phase. All I had to do to remedy was to shrink the image using the corner handles only to the point where it was barely visible (but not invisible) behind the position point on the motion template. After I did that on all my PIPs, PD produced the show just fine. CL needs to fix this defect as the software should have a limit on the minimum size that can be created by tugging on the corner handles, maybe to 1 pixel or so since PD cannot handle. I've sent CL this info as part of an exchange I have had with tech spt on this problem but haven't heard back from them yet on that particular message.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Nov 24, 2007 14:06
Hi Dan,

The latest PD6 patch should resolve/fix this issue 2312b. thanks

http://www.cyberlink.com/multi/download/dl_patch_417_4_ENU.html

Dafydd
[Moderator]

This message was edited 1 time. Last update was at Nov 24. 2007 14:07

Powered by JForum 2.1.8 © JForum Team