I am using the following:

Windows 7
PD 9 version 9.0.0.3305 (most recent I believe)
Serial Number VDE110624-04
.mts files from a Hig-Def Sony Camcorder (SR-11)

My issue is that no matter what I try (updating drivers, re-installing software, working with the PD tech support for over 6 months, etc) I can't produce or burn discs. The software locks up randomly (7%, 27%, 54%, etc) whenver I try to produce or burn and hangs at various points during the process. When this happens the timer counters also freeze and no further progress occurs. I can't take a screen shot as the software locks up but I do not get any error messages.

I have attached my latest DXDIAG and I have plenty of hard drive space and I think enough RAM so I am not sure what the issue is. I know the high def files are probably involved in some manner but I can't figure out what to do and tech support just keeps having me try the sames things over and over.

I have tried to burn very small files (maybe 5 minutes of video) and this has worked but files in the 30 minute range have not (anywhere from 2-3.5 gig files sizes). I know the max I can fit on a single DVD is about 1 hour of high def video but I have not even tried files of this size recently as i wanted to try to avoid the larger file size being the issue but I would think 30 minutes of video should work.

Editing the files and assembling them is pretty easy and I enjoy this process but not being able to prduce or burn discs has become a dissapointment.

Any help would be appreciated.

Thanks!