No audio - USB audio interface shows SP/DIF only

Dargason

Newbie Location: Plano, TX Joined: Dec 10, 2011 14:40 Messages: 6 Offline

Solved by

Dec 10, 2011 14:46

I have an M-Audio Fast Track Ultra audio interface - no other apps have any problem playing through this interface (Windows Media Player, Finale, Sibelius, Cakewalk Sonar, etc.). PowerDVD 11 plays audio during the Blu-ray titles but does not during the movie. The Audio settings show SP/DIF as the only speaker environment, but the interface is USB, not SP/DIF. How do I fix this?

Thanks,
David

CyberLink-Michael

Senior Contributor Location: Europe Joined: Apr 18, 2007 04:05 Messages: 7418 Offline

Dec 11, 2011 08:35

Hi,
is your audio device set as default audio in Windows audio settings?

can you please provide the DXDIAG of your platform?

thanks
Michael Technical Support

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Dargason

Newbie Location: Plano, TX Joined: Dec 10, 2011 14:40 Messages: 6 Offline

Dec 11, 2011 11:51

After I posted the original message, I switched the default audio to the integrated audio on the motherboard - it works fine. I see all the speaker environments. When I switch the default back to the USB interface, the other speaker environments now remain but they all only work with (and play thru) the integrated interface - they won't go to the Windows default device any more.

DXDIAG attached.

Filename	DxDiag.txt	Download
Description
Filesize	42 Kbytes
Downloaded:	315 time(s)

Dargason

Newbie Location: Plano, TX Joined: Dec 10, 2011 14:40 Messages: 6 Offline

Dec 14, 2011 16:04

Any more ideas?

TheDudeiswatching

Member Joined: Sep 19, 2010 00:20 Messages: 80 Offline

Dec 15, 2011 19:08

Is the M-Audio listed as a supported device? I'm thinking it may not be. Also, have you tried selecting the S/PDIF? if the M-Audio functions as a DAC it may be listing incorrectly. This could either be compability or driver settings. Hopefully you will get a solid answer.

Dargason

Newbie Location: Plano, TX Joined: Dec 10, 2011 14:40 Messages: 6 Offline

Dec 16, 2011 22:58

Yeah, I suspect it's just unsupported... which is too bad. It's a great interface.

Of course, the support folks are having me jump through all kinds of hoops (diags, patches, etc.) before they probably come to this conclusion as well.

Dargason

Newbie Location: Plano, TX Joined: Dec 10, 2011 14:40 Messages: 6 Offline

Dec 22, 2011 11:42

Latest reply to my support case:

Dear David,

Thank you for writing us back.

I understand your concern related with speaker environment in PowerDVD 11.0 software.

In regards to your concern, I would request you to copy your files to your computer hard disc and then try to play the movie and let us know the status.

Please feel free to contact us back for any further clarification or for any assistance related to CyberLink Products. Use the below mentioned link to get back to us for your further queries:

https://membership.cyberlink.com/prog/support/cs/support-login.jsp

Thanks and Regards,

Arjun
CyberLink Technical Support

Are they suggesting I illegally rip my Blu-ray and try to mount the image to my hard disk somewhere? How could this POSSIBLY help even if it was possible (or legal)? I do not like outsourced support.

TheDudeiswatching

Member Joined: Sep 19, 2010 00:20 Messages: 80 Offline

Dec 22, 2011 11:59

It sure looks like that is what they are asking. Why not ask them to provide you the required software to test this out? I am curious about the path they are taking to a solution.

My take is this is still a legal activity (making a backup for your own use) but the creation/distribution of software within the US that allows you to do so may not be legal. Of course the studios are pushing congress to make posession of a backup of your own disks a crime.