Cindy,

I've referred this to CyberLink.

I need you to tell me what stage you're at. Have you uninstalled Powerdirector from your system? have you then re-booted? have you then re-installed PowerDirector upto 1731b not the latest patch.

Please let me know.

Dafydd

The patch did all the uninstalling . . . I just followed the directions as it came up, but as the program was installing, those .dll files would not intall. I rebooted, but couldn't even open the program because it was not completely installed. I was able to go back and reinstall the original PD 6.0 through patch 1731b. I am now back to square one.

I contacted tech support with this same problem that I posted here. For 3 separate times they keep responding by telling me to uninstall PD and gave me a site to re-download the entire program. HOWEVER, for 3 times it would not allow me to download the program from the server because it said I had an invalid u/n & p/w (which I know I typed in correctely). When I try to download a 2nd time, the server just totally locks me out.

I'm about ready to just leave well enough alone and wait until there is a patch I really need since everything works fine now.

Any ideas?

Cindy

Hi Cindy,

I've been waiting for your reply....

If I get this wrong... shout at me. You have PD installed. It is version 1731b - correct?

If you're in that situation then wait until a further update is available. The patch which caused you hassle has been withdrawn for modification - tweaking.

The download link you've been given - I'm not sure of the problem you are incurring - it could be you're browser is blocking a cookie/tracking pages viewed or something basic. If this continues and you need the download then supply the info to me to check and I can then give you some back up assistance.

Dafydd
[Moderator]

Hi Dafydd,

Thank you for the information about the patch being recalled. That saves me a lot of headache! I do have a working copy with patch 1731b installed and it is working fine, so I will just leave things alone and finish my projects with this version.

I did get a 4th message with a download link with a new u/n and p/w. Would you suggest that I TRY to download that full version that includes the latest patch in case I would need to reinstall it again rather than my original 6.0 and the subsequent patches that have come out? I don't know that I can even download it again, but I'll try.

However, you did give an idea. I have been trying to download the file through my AOL account. Maybe something on AOL is blocking it and I just need to download it using Internet Explorer.

I do have one more unrelated question. Is Cyberlink ever going to come out with more effects, transitions or menus? I have made quite a few projects using all of their wonderful effects, but I need some new stuff!

Thanks,
Cindy

Hi Cindy,

Do you need the full version they are offering? It is a 490mbish download - it's your call.

RE: I do have one more unrelated question.
I passed your requested onto a few heads of department, that's about all I could do

Dafydd