Here are the facts. I purchased PowerDVD10 this past spring for the laptop I had just purchased. The laptop in question is an Alienware M11x. According to all required specs, the laptop passes easily with or without the Nvidia graphics card. However, on trying to run nearly all blu-ray discs, PowerDVD 10 locks up and requires a system reboot to even run again.

At this point I have 6 individual trees of support tickets on this same issue. Several of those ticket chains were closed because the "customer support" staff failed to reply to them for somewhere around a month, resulting in the system automatically labeling the problem as solved. Talk about a good way to pad your service failures!

So what have I done? Only a few months into the whole process, I found that no computer settings, no drivers, and no reinstalls would solve the problem. On my own, and only slightly before it was suggested by support, I tested the trial version of PowerDVD 11. Guess what? It worked FLAWLESSLY! Not a single suggestion of a freeze and the program itself ran many times more smoothly to begin with. At that point, I was told that this had been acknowledged as a bug and the "staff" was working on a fix.

That was nearly 6 months ago. Since then, I have had several tickets which were allowed to close, but that hardly matters since I have apparently been dealt with by only ONE staff member. Every time I put in a new ticket, I receive a new excuse which ignores all the details. Several times I have been told my graphics card was inadequate (obviously not true); several more that my Nvidia drivers were at fault, even though no version of the drivers has any effect and the program will not even use the Nvidia card. Now I'm being told that Nvidia "recently" decided that video encoding should be performed by the integrated chip. Well, aside from the fact that this limit was not placed recently at all, all that does is acknowledge that my integrated GPU, which is easily adequate, should be (and is) running PowerDVD 10.

I have repeatedly asked, then demanded to speak with a manager or anyone higher in the company. I'll talk to the CEO if he's the only person who is willing. I haven't made any crazy demands, just to be helped, and I think waiting nearly a YEAR for a problem that can be solved by something as simple as an upgrade is insanely patient, especially when nearly all of the replies have blatantly ignored already-established details of my case.

Please, someone here give me a REAL answer, not more bs. I KNOW version 11 works. I KNOW my computer both meets system requirements and is performing perfectly fine. It's pretty obvious this is a problem in version 10 which for some reason makes it incompatible with either my blu-ray player or my laptop, both of which are fully "supported." Give me contact information for real support, give me an upgrade, or give me my money back for this wasted purchase. All I ask is for anything that truly qualifies as support.

To again prove my willingness to work with support, I am including the requested information (which has all been submitted to tech support multiple times) here.

Operating System (including x86 or x64 Bit Version) Windows 7 x64
Do you use administrator or restricted user account? Administrator
Is your PowerDVD a Retail product or bundles with HW? Retail
Used VGA Nvidia 335M plus integrated intel i5 (the latter shows in dxdiag due to optimus)
Used VGA driver version several versions of both drivers have been tested, one shows in dxdiag
Used Audio device integrated
Used Audio device driver version
The Audio setting in PowerDVD and in OS (default devices) Default
Used ODD drive (full model name and Firmware Version) Asus SBC-06D1S-U
Do you use Amplifier (Model/connection) No
Used Display(s) Tested with laptop as well as external monitors
Which kind of display connection (HDMI/DisplayPort/VGA/DVI) None/HDMI/miniDisplayPort
Which display refresh rate do you use while Playback (24/25/50/60/120/...) Typically I set mine to 70 although some settings are overridden when PowerDVD activates, I haven't checked the refresh
Are you using single or dual monitor environment Have tested both
Are you using clone or extended mode (if use two display) Have tested both
(3D only) Please provide detail info about 3D setting in PowerDVD N/A, I do not have a 3D-capable display
What kind of Antivirus SW are you using? Avast Home, current
What is your default Internet Browser? Firefox
The detailed issue description Included above. To put it simply, very early in blu-ray playback with all but one blu-ray I tested, the entire program freezes and cannot be completely shut down. A reboot is required to get PowerDVD working at all again, but the freeze is 100% on blu-ray playback for affected discs and normally during the previews or main menu.
Does the issue happen in Classic mode or CinemMode (MCE-Plug-In) or both? Both

Edit: Just noticed the request at the bottom of the thread for info from windows logs. Unfortunately, in all cases, no windows event logs have ever been created, so there's nothing to send.