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1. This is the slowest site I have ever used.


2. I have opened a support ticket.


3. I agree that part of the issues are related to HDR because I have had it do that flashing back and forth but saying switching to HDR or SDR mode as well as 3D mode flashing on repeatedly.


4. I have been experiencing the crashing during the 3D setup wizard for the last 3-4 driver sets. On one build if i waited for the right moment to enable 3D on my tv it would complete the setup successfully. On the latest to Nvidia drivers it does not crash during the wizard setup but I must manually set my tv to 3D on at the second screen but I don't have to time it exactly to keep it from crashing.


5. I still do not have any issues using WinDVD for any 3D content.


6. Please continue to open tickets if you are having these issues.

I got no HDR equipment so I don't even see the settings, but if it actually tries to send HDR for me it would explain the problems since my beamer has no HDR.

You get a different crash when you use earlier drivers on the fall creators update than 387.92, it crashes with an error in Stereo Driver "stereo bit call copied only half of the image, as it did not recognice NV_Stereo_image_header and performed a regular bit instead of stereo". Cyberlink had me install 385.69 on fall creators update where I noticed that.

I had the previous crashes while trying to setup 3D in control panel too with earlier windows versions, very annoying and yep, with fall creators update they are fixed for me too.

I didn't even know windvd is still around, does it work well with current blu ray content ?

Yes Corel WinDVD is still around and still doing updates. I can only say that it works with the latest content that I have that has been ripped to an ISO image and mounted with virtual clone drive. Just watched War of the Planet of the Apes in 3D which would not play on PowerDVD due to the current issues. And it also supports my Dolby Atmos system.

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1. This is the slowest site I have ever used.


2. I have opened a support ticket.


3. I agree that part of the issues are related to HDR because I have had it do that flashing back and forth but saying switching to HDR or SDR mode as well as 3D mode flashing on repeatedly.


4. I have been experiencing the crashing during the 3D setup wizard for the last 3-4 driver sets. On one build if i waited for the right moment to enable 3D on my tv it would complete the setup successfully. On the latest to Nvidia drivers it does not crash during the wizard setup but I must manually set my tv to 3D on at the second screen but I don't have to time it exactly to keep it from crashing.


5. I still do not have any issues using WinDVD for any 3D content.


6. Please continue to open tickets if you are having these issues.

I got no HDR equipment so I don't even see the settings, but if it actually tries to send HDR for me it would explain the problems since my beamer has no HDR.

You get a different crash when you use earlier drivers on the fall creators update than 387.92, it crashes with an error in Stereo Driver "stereo bit call copied only half of the image, as it did not recognice NV_Stereo_image_header and performed a regular bit instead of stereo". Cyberlink had me install 385.69 on fall creators update where I noticed that.

I had the previous crashes while trying to setup 3D in control panel too with earlier windows versions, very annoying and yep, with fall creators update they are fixed for me too.

I didn't even know windvd is still around, does it work well with current blu ray content ?

Yes Corel WinDVD is still around and still doing updates. I can only say that it works with the latest content that I have that has been ripped to an ISO image and mounted with virtual clone drive. Just watched War of the Planet of the Apes in 3D which would not play on PowerDVD due to the current issues. And it also supports my Dolby Atmos system.

I have bloody annoying issue with WinDVD and Transformers TrueDTS . there are crackling on the first part of the movie where the big stone with flames going on air , it's ckackckakc noise . like something can't transfer the bass correctly. I don't have the issue with PowerDVD17 . I'm using 385.69 at the moment, which works fine in PowerDVD so that's that till soimeone fix this bloody issue.

Quote I have bloody annoying issue with WinDVD and Transformers TrueDTS . there are crackling on the first part of the movie where the big stone with flames going on air , it's ckackckakc noise . like something can't transfer the bass correctly. I don't have the issue with PowerDVD17 . I'm using 385.69 at the moment, which works fine in PowerDVD so that's that till soimeone fix this bloody issue.

are you running 385.69 on the fall creators update ? I can't turn on 3D when I try that, driver is not working, tried it 2 times because cyberlink wanted me to try that.

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Quote I have bloody annoying issue with WinDVD and Transformers TrueDTS . there are crackling on the first part of the movie where the big stone with flames going on air , it's ckackckakc noise . like something can't transfer the bass correctly. I don't have the issue with PowerDVD17 . I'm using 385.69 at the moment, which works fine in PowerDVD so that's that till soimeone fix this bloody issue.

are you running 385.69 on the fall creators update ? I can't turn on 3D when I try that, driver is not working, tried it 2 times because cyberlink wanted me to try that.

omg I can't stand this freaking site, it doesn't load the full page !! Guys, just install DISCORD and join this channel , I opened just for us https://discord.gg/AkmhwGj Then we can talk properly there and post it here, and keep updated. Please join there cause I won't post in this forum again, it takes more than 10 min just for this page to refresh properly , omg.....

Has anyone that opened a ticket on this issue received a response?

I opened my ticket on 10/24/17 and no reply yet?

Any other fixes that have worked?

Quote Has anyone that opened a ticket on this issue received a response?

I opened my ticket on 10/24/17 and no reply yet?

Any other fixes that have worked?

join the discord channel

Here is the response I just got from Cyberlink support :

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Regarding your concerns, per engineer further checking, we have reproduced the similar condition in our lab with the latest released version NVIDIA graphics driver. The issue has escalated to higher level engineer team awaiting further investigation.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Because the exact technical root cause is unknown currently and requires technical inspection, there might be no immediate solution available temporarily.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">As temporary workaround, you are advised to go to PowerDVD settings -> Preference -> 3D Display -> Display Device settings page.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Adjust the settings from "Auto Detect" to "HDMI 1.4 720P 60Hz" (but not 1080p) instead.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">After configured, check the Blu-ray 3D disc playback condition if there is urgent playback need.

Quote Here is the response I just got from Cyberlink support :



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Regarding your concerns, per engineer further checking, we have reproduced the similar condition in our lab with the latest released version NVIDIA graphics driver. The issue has escalated to higher level engineer team awaiting further investigation.



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Because the exact technical root cause is unknown currently and requires technical inspection, there might be no immediate solution available temporarily.



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">As temporary workaround, you are advised to go to PowerDVD settings -> Preference -> 3D Display -> Display Device settings page.



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Adjust the settings from "Auto Detect" to "HDMI 1.4 720P 60Hz" (but not 1080p) instead.



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">After configured, check the Blu-ray 3D disc playback condition if there is urgent playback need.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Nice ! , but I'm not willing to watch movies with 720P .... so I'll just use WinDVD at the moment till someone fix it. I hope very soon

Quote

Quote Here is the response I just got from Cyberlink support :





<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Regarding your concerns, per engineer further checking, we have reproduced the similar condition in our lab with the latest released version NVIDIA graphics driver. The issue has escalated to higher level engineer team awaiting further investigation.





<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Because the exact technical root cause is unknown currently and requires technical inspection, there might be no immediate solution available temporarily.





<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">As temporary workaround, you are advised to go to PowerDVD settings -> Preference -> 3D Display -> Display Device settings page.





<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Adjust the settings from "Auto Detect" to "HDMI 1.4 720P 60Hz" (but not 1080p) instead.





<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">After configured, check the Blu-ray 3D disc playback condition if there is urgent playback need.

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">



<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">Nice ! , but I'm not willing to watch movies with 720P .... so I'll just use WinDVD at the moment till someone fix it. I hope very soon

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">

<p style="padding: 0px; text-align: left; color: #333333; text-transform: none; line-height: 20px; text-indent: 0px; letter-spacing: normal; font-family: Arial, Helvetica, sans-serif; font-size: 13px; font-style: normal; font-weight: normal; margin-top: 0px; margin-right: 0px; margin-left: 0px; word-spacing: 0px; white-space: normal; orphans: 2; widows: 2; background-color: #ffffff; font-variant-ligatures: normal; font-variant-caps: normal; -webkit-text-stroke-width: 0px; text-decoration-style: initial; text-decoration-color: initial;">I agree not an acceptable solution but at least they have recreated the issue and can work on a real solution.

Quote Nice catch NZRyan but switching to TV mode didn't work for me. Just downloaded latest Nvidia driver 388.00 Still the same issue it keeps blanking out and back. When I CTR ALT DEL and get the logout menu I can hear the video playing in the background and if I cancel it I see the 3D video for a second and then it goes back to flashing.

Any other help from users or Cyberlink would be appreciated.

Nvidia 388.31 fix the issue with blinking but there is no 3D effect. CTRL + T doesn't do anything.



So does TV mode works fine with 388.00 and 388.13 ?



3D doesn't blink now in PC mode then but there is no 3D effect.

The latest Nvidia drivers fixed the 3D issue for me. 3D plays fine but it still does have some HDR issues.