https://www.dropbox.com/s/x1hpu9uwfy15cj2/pat.mp4?dl=0

Quote: Actually what you said is what I already tried once. I removed all traces of CyberLink, as far as I know. Everything. I installed PD14 and nothing else. I don't recall it asking me if I wanted WE. It did ask for SmartSound, and I had said yes. Even though I had removed WE first, it was there again after the PD14 reinstall. I did not install AD, or any patches, or any extras. It was: install PD14, run it, type in 'reg key' again, record "testing 1 2 3", try Edit Audio. It failed.
The file I used to install was: 1_CyberLink_PowerDirector14_Ultra_####.exe
The ### is a number long-ish number.

BTW I am the Engineering Director for a major software company (have been for 25 years) so if you want me to try anything you might not normally ask any old user, feel free.

The point I am making is you should remove all of the software that is giving trouble. I.E, you create a voice over WAV in Powerdirector, try to edit that WAV in WaveEditor 2 (Fail), Try to Edit in Audio Director 6 (fail). Therefore you should remove and reinstall all of the problem Applications.

WaveEditor is normally installed with Powerdirector, if it is not already installed. As you said Audio Director is a separate install,

Both WaveEditor and AudioDirector on your system is failing to use a WAV file made in any of those applications.

I conclude that there are missing parts of Audio Director and WaveEditor that should be cleared up if the offending applications were cleanly removed, (empty folders) then a proper install.

Your Audio file that you provided works in Audio Director 6 and WaveEditor 2 on my system and on Tony's (ynotfish) system. So the problem has to be something with your system. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Thanks, I get what you're trying to say. I appreciate the help, but what you're not getting is "I removed all traces of CyberLink" means exactly that. All traces. Nothing remained. Nothing. No applications of any kind by CyberLink. Since they created all of the applications you named, that means none of those applications were present before I started the reinstalls. I'm pretty good at this kind of diagnostic. I just don't have enough knowledge about the inner working of CyberLink software to know what to do next other than the obvious things like reboots, reinstalls, looking for logs, examining the running threads, and checking which DLLs is loads. I could attach to the process and use a debugger but it will be difficult without the symbol files.

Felbourn,

Normally the Cyberlink installer handles all of the tasks of ensuring that all parts needed are installed.

The files you download are compressed archive files with an included extraction and install. Unless you got the Disk install.

It is best if you take the default locations as encoded in the Cyberlink installer.

I sure do not know the internal workings of the programs,

I miss my Google toolbar and spell checker! Current browser is Firefox. Spell checking is not working even though it is turned on. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

I'm going to try it one more time, but a little differently. (1) reboot, (2) validate an uninstall (3) reboot (4) install just enough to test (5) reboot (6) test. It can't get any better than that as far as testing the installation process... booting three times. We'll see.

This video is 1 minute 47 seconds and shows my process and the error.

https://www.dropbox.com/s/34eutr059v8u2t0/PD_install2.mp4?dl=0

"https://www.dropbox.com/s/x1hpu9uwfy15cj2/pat.mp4?dl=0"

Excellent...my wife and I both laughed aloud! Regards,
Dan
Power Director 21-Ultimate
v 21.0.3111.0
XPS-8940, Win-10 64-bit,
Intel Core i9-10900 processor
(10 core, 20M Cache),
32GB DDR4 RAM, 2TB M.2 PCIe NVME SSD, 2TB 7200 RPM SATA HDD,
NVIDIA GeForce RTX 2060 SUPER 8GB GDDR6

The only thing I can think of now is that the original installer is corrupt, which would not make sense if it's CRC'd but that's all I can figure.

EDIT No, not it. I downloaded fresh copies of all installers and I still get the problem.

Quote: Agreed - that's crackers!
WE cannot even import a WAV file it created itself!
I'm afraid we need to call the big guns in here - I don't have a clue, I'm sorry.
Cheers - Tony

Ok, how do we call in big guns, then?

You can see in the video I linked above that I can create a WAV but then can't load that save WAV back into the editor that created it. You can also see that I had freshly installed WaveEditor. And note it breaks in AD6 in the same way still.

Is this the correct forum for this problem?

Is there a different customer support escalation path I should be following?

Hi Felbourn -

You're in the right place & we do have a number of genuine audio experts in our midst. I was hoping one of them may have chimed in.

It's got me, like you, completely baffled.

In this case, I can see no reason to have any extra codecs installed - but do you? I'm running K-Lite Mega pack. I'm not suggesting that makes a difference - nor that it should be necessary - just trying to get a handle on what's happening with your wav files.

Cheers - Tony
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I had previously installed a few video editing programs as tests to see what I liked best. Maybe one of them added something. I have deleted them all, but something could be left behind. Even CyberLink does not completely uninstall, I have discovered, so it's likely others may not as well.

Do you recall how do get the Codec list from Control Panel on Windows 10? I'm poking around the options but not seeing anything at first glance.

A regular DxDiag report will list the installed DirectShow filters (towards the end of the report).

Another way is to open Windows Media Player & go to Help > About WMP then click Technical Support Information

I'm genuinely not even suggesting that the presence (or not) of particular codecs is the problem. Many forum members have posted that they have installed NO extra codecs (beyond those installed with various bits of software) and I don't recall them reporting the same issue. i.e. WE being unable to import a WAV file it created itself!

Cheers - Tony
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Ah ha... ok. This stuff had WAV on dxdiag full report lines:

DirectShow Filters:
AVI/WAV File Source,0x00400000,0,2,quartz.dll,10.00.10586.0071
Wave Parser,0x00400000,1,1,quartz.dll,10.00.10586.0071

Audio Renderers:
Default WaveOut Device,0x00200000,1,0,quartz.dll,10.00.10586.0071

Media Foundation Byte Stream Handlers
.wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred
audio/x-wav, {42C9B9F5-16FC-47EF-AF22-DA05F7C842E3}, WAV Byte Stream Handler, Preferred

I thought your suggestion was reasonable since maybe, kind of, sort of, it could be possible that WE and something else that is installed are conflicting in some way. Maybe.

I'll try anything at this point.

New week, new tries at fixing it!
Any new ideas?

I'm afraid my ideas pool is barren on this question.

You said the same thing happens for ALL WAV files? Not just ones created in WE? Do you get the same error when you try to import the attached file (it's just your capture rendered as WAV)?

Sorry - Tony
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I'll check that when I get home from work. For now I have a question. Is there a way to create a log file or debug dump that gives more details on what the application is doing when it fails? Perhaps a command line argument that puts it into verbose mode?

Quote: I'll check that when I get home from work. For now I have a question. Is there a way to create a log file or debug dump that gives more details on what the application is doing when it fails? Perhaps a command line argument that puts it into verbose mode?

If you are using Windows 7, Resource Monitor does a good job of displaying what the computer is doing in real time.

You can start it by typing "Resource Monitor" without quotes in the Text box on the Start Menu.

There are more detailed Command line utilities, you have to search for them. Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

@Carl312:

This is Windows 10, although Resource Monitor has not really changed between Windows versions in years so yea it'll still load that way. Actually Resource Monitor is not as good as Process Explorer. I usually use that for simple things like CPU usage, memory footprint, threads, and disk & network IO, which is what Resource Monitor is good for.

However, neither of those utilities will say what internal error code is resulting in WAV files not loading in WE2 and AD6. I am not sure how either would force WE2 or AD6 to give me a log file either.

I'm not aware of any command line utilities that will solve this, and that's why I wanted to know if there are hidden command like arguments in WE2 or AD6 that might enable a verbose mode. (No jokes about using /z-uninstall Richmand Dan

I suppose I could try hex editing the application to look for strings that might be arguments.... but you could save me that effort if you already have a list. I googled "cyberlink waveeditor command line" but did not get results.

@ynotfish:
I cannot load any WAV files into WE6 or AD6, regardless of the source. I tried that WAV and it does not load. I also just did this right now:

1. I recorded in AD6 me saying "test 1 2 3"
2. I exported an audio file in WMA format (worked fine)
3. and the same clip as MP3 format (worked fine)
4. and so on, a separate export for M4A and FLAC and APE (worked fine)
5. I then tried to export WAV (it exported but would not load)

That worked in the sense that a WAV was saved to my disk. All these sample WAV we've used or that I gave created will load into Media Player, and play, and sounds fine. However, AD6 ALSO gave me the error I previously reported, meaning it did not load the WAV clip (that it had just created) into my Edit list of available clips that is in the upper left of the UI.

That appears to be the way the apps work for me since my Win 10 upgrade. In the case of a WAV, I can MAKE them with WE2 and AD6 but I cannot load them.

WOOT!

Guess what!?

I just read this PM

Quote: I'm not sure if this is your problem with .avi files, but have you seen this thread.

http://forum.cyberlink.com/forum/posts/list/45196.page

Well I coincidentally did have an AVI problem too, but I had been working around it by converting my AVI to MP4 (which were smaller files afterward, so I was fine with the workaround). However, just for kicks I installed the K-Lite Codec anyway and followed the steps in the video, and that fixed my WAV loading issue.

It's fixed!