Hello, I can not get the software-with-patch to work in Windows 10 even after following all the above suggestions in this thread. According to your own compatibility wizard my hardware is all several versions past the minimum requirements. So that's not at all the problem.

I've uninstalled and reinstalled the program then reapplied the patch. I've uninstalled and reinstalled the program after removing the hardware drivers and reinstalling them first. I've even used CCleaner and wiped out any possible trace of detached registry keys (left behind after the uninstallation either of the software or hardware driver) before reinstalling both.

I still have a purple screen when I try to play any Blu-Ray. Any one. And I have literally tried each one I own (double digits!).

Can you provide any more suggestions?

Hi Jesse,

Please contact our Support Team: Customer Support

For further investigation, please submit hardware information (DxDiag)

Best regards

-Cyberlink-Hicham

Technical Support

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New full patch released 2003:

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Hicham Technical support:
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