Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet
| Advanced Search >
PowerDirector 13 Crash during production
jcardana
Senior Contributor Location: USA-NM Joined: Aug 04, 2014 10:11 Messages: 650 Offline
[Post New]
I'd suggest https://www.malwarebytes.org/
There's a free version CyberPowerPC | Win7HP-64 | AMD FX-8320 3.5 Ghz | 8GB Mem | NVIDIA GeForce GTX 750 Ti 2GB | WEI 5.9


My Video Editing Computer
| My DirectX Diagnostics


PowerDirector 15.0.2820.0 | PhotoDirector 7.0.7504.0 | AudioDirector 6.0.5902.0 | ColorDirector 4.0.4627.0 | Power2Go 9.0.2602.0


Sutter Hill SDA Church
| Anadrac_Organ_Works | My_Youtube_Channel
[Post New]
I upload my video overnight.

The patch was installed about 12:30 am, on 6-9-2015. Which I uninstalled (both PD 13 & the Patch)about a week later. Then reinstalled PD13 and later the patch, again.
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New]
This is really, really weird. Something unusual seems to have happened at 11:32PM on the night of 6/7. Internet Explorer crashed, and then at 11:36PM a program installed several libraries used by MS Visual C++ 2008, including several using the Russian language. Do you remember installing a program then?

After that, the logs continue with various normal activities (and many sets of errors from the search/index problem) but they stop at 9:47PM on the evening of 6/8. The next entry is at 4:42AM on 6/9 and there is no activity at all in between, which is when you said you installed the PowerDirector patch. The log entries continue on 6/9 for another 4 hours (until 8:39AM), and then skip ahead an entire day, to 8:27AM on 6/10.

From that point on, there are many errors caused by Windows Update, which again strongly points to a corrupted Windows installation.

I also searched for programs that used the MsiInstaller, and saw that Rapport was installed on 6/15 and PD11 (not PD13) was installed on 6/16 at 9:50PM. It was followed by 32 separate installations of the Russian VC++ libraries within a few minutes and SmartSound (part of PowerDirector) was installed at 10:45. It's perfectly normal for a program that uses the VC++ libraries to install them when the main program is installed, but I've never seen anything like 32x.

There are other installation logs since 6/16 from Corel Painter Essentials 3, and the nVidia driver was removed on 6/17 at 4:10PM, but I can't find anything in there at all regarding PD13. Nothing. I don't know how to can explain that, although there are some installer entries at 2:13PM on 6/17 that don't provide any information on which program was installed.

Anyway, I've seen more than enough to convince me that your system needs some serious repairs to Windows before you can hope to have PD running. Let us know how you decide to proceed. I'm probably going to stop my detective work now...

YouTube/optodata


DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°
Powered by JForum 2.1.8 © JForum Team