thanks Robert, thanks gandalf,
I forwarded your information to our QA team for further investigation.

greetings
Michael Technical Support

Werde Facebook Fan

No, thank you, Michael. Really.

After looking around at various options for a bit, I stumbled upon a possible issue. The region code for the physical drive was set properly (Region 1 - U.S.A.), however PowerDVD did not have it set at all.

Moreover, while I had 4 region settings left on the drive (according to Windows), PowerDVD stated 0 changes remaining. Thus, I could not correct PowerDVD's error.

After installing PowerDVD12, I had a different error in that I couldn't access the drive (or change the region code). It gave me similar to what 10 was doing plus no access to the drive. I searched for that solution, and found this:

http://www.cyberlink.com/support/product-faq-content.do?id=15666

There is a patch for PowerDVD12 to correct an issue related to a patch for Windows from February 2013. After installed the patch, I was able to set the region in PowerDVD and then successfully play a Blu Ray movie.

Why PowerDVD's support team doesn't know this needs to be done, I am not sure. I do not know if there is a patch out for Media Suite 10 as of this writing.

So, check your patches. Then check your region settings in PowerDVD. Hopefully that will let you play a Blu-ray.
AMD A10-5800K APU with Radeon HD Graphics 3.80 Ghz
16.0 GB / 64-Bit Windows 7 Pro

I am having the same issue and my version info is below. This is for an MSI gt70 0nc-494us with Windows 8.
The software insists I don't need any patches or updates.
Please tell me how I get this to work.

PowerDVD 10 Version 10.0.4126.52
Version type BD - OEM 2CH+6CH
SR Number: DVD120720-01
TR Number TR120726-057

Hi, Michael, can you let us know what's been happening with this issue?

Thanks.

Hi,
our team is working to fix it and preparing a patch to solve it.

I do not have a solid schedule yet - sorry

greetings
Michael Technical Support

Werde Facebook Fan

Ah, that sounds good!

Thanks, again.

I just got a Samsung external Bluray burner/player and was having the same problem with PowerDVD that came with the drive. After seeing this thread, I clicked on the Upgrade button within PowerDVD and went to the Patch tab, and downloaded the patch there and installed in, and now I can play Bluray's fine... Thought I'd mention this as something to try for anyone else having this issue...

I am having a similar issue too in that I am unable to play any Blu Ray discs on my Samsung RF711 laptop. Sometimes the error message says that I have an incompatible graphics card driver installed (have latest Nvidia drivers installed for my gt 540m card, driver version 314.22) and sometimes it mentions that the integrity of Cyberlink PowerDVD is at risk, try checking your antivirus for malicious activity!

I have run the BD Advisor program for the Blu Ray test (not the 3-D test) and all of the tests receive a 'pass' so I cannot understand why I am unable to play Blu Ray discs. Can anyone help?

OS - Windows 8 pro 64 bit
PowerDVD version 10.0.3029.52
Version Type: BD-OEM HD 6CH+6CH
SR Number: MES110530-01
TR Number: TR110822-04

Recently I did an upgrade from Vista to Win 8 64bit. Under Vista I had no problem with playing DVDs and Blu-rays, but on Win 8 I cannot play any Blu-rays. I am getting popup message about integrity of PowerDVD. No problem with playing DVDs.

Do you work on patch for my version of PowerDVD as well?

OS - Windows 8 64 bit
PowerDVD version 10.0.3507.52
Version Type: BD-OEM 3D 6CH+6CH
SR Number: DVD111101-01
TR Number: TR111108-039

Thank you,
Dan

Hi Dan,
Your OEM Version of PowerDVD 10 does not support Windows 8.

http://www.cyberlink.com/stat/window8-updates-center/enu/index.jsp

br
Michael Technical Support

Werde Facebook Fan

Quote: Hi,
our team is working to fix it and preparing a patch to solve it.

I do not have a solid schedule yet - sorry

greetings
Michael

So any ETA on the patch, this is driving me insane.

Quote:

Quote: Hi,
our team is working to fix it and preparing a patch to solve it.

I do not have a solid schedule yet - sorry

greetings
Michael

So any ETA on the patch, this is driving me insane.

There have been patches available from within the Software - please check.
If your Version does not see any patch please post the Version and SR number here in the Forum (bot can be found in the about box)

br
Michael
Technical Support

Werde Facebook Fan

Quote:

Quote:

Quote: Hi,
our team is working to fix it and preparing a patch to solve it.

I do not have a solid schedule yet - sorry

greetings
Michael

So any ETA on the patch, this is driving me insane.

There have been patches available from within the Software - please check.
If your Version does not see any patch please post the Version and SR number here in the Forum (bot can be found in the about box)

br
Michael

Uninstalled it, then put it back on and got the prompt for the update that wouldn't show up before and now it works like a charm, thanks.

What was the problem with it anyways?

Hi Michael,

I am having the same issues others describe. The OEM PowerDVD 10 software was bundled with my Samsung RC-512. My hardware passes BD Advisor, but I still get a graphics card driver error (code = 0012). Please provide a patch if you can. Here is the info on PowerDVD 10:

Version 10.0.2310.52
SR: MES100823-04

Please get in contact with customer Support Team about your issue

br
Michael Technical Support

Werde Facebook Fan

I have the same issue ("Integrity compromised"). PowerDVD is not showing any available patches.

Power DVD 10 Version 10.0.4126.52
Version Type DB - OEM 3D 6CH+6CH
SR NUMBER MES120620-04
TR NUMBER TR120711-010

Thanks!

Hello. So I had a similar problem mentioned earlier playing Blu-Rays in Windows 8. I attempted to do a few things such as uninstall all the anti-virus software but none of that worked.

I was successful in using the BLUE up arrow button in the top right corner of the program. I went to patches and downloaded the patch and installed it and now the software is working for me.

I was able to successfully get it resolved and now I am able to play Blu-Rays within windows out with power dvd 10.

I am using an LG external / portable usb bluray burner.

Model is BP40NS20.

Hi,

I have the same problem, "Integrity of Power DVD....".
My BD writer is a Samsung SE-506AB TS01 with the latest firmware. My Power DVD came on a CD with the BD writer, and the current version is 10.0.4126.52, running on Windows 8.1/64, with a Intel HD 4000 latest driver. The blue arrow patch keeps me asking for an update, which I already have done. I have runned the malicious software removal tool from MS, I have setted the DVD region of the BD writer accordingly to Power DVD, I have reinstalled Power DVD. Nothing seems to work. Any hints will be welcomed.

Hello,

I have the same problem. It was all working fine until yesterday, but today it just won't play. Already tried reinstalling the software and the only available patch, but I had no success. Please find my info below:

Windows 7 Professional 64-bit SP1
Notebook: Samsung RF511-SD3 BR

PowerDVD 10 Version 10.0.5509.52
Version Type BD - OEM 6CH+6CH
SR Number DVD140313-01
TR Number TR140314-050

Thanks in advance.

I also have the same problem on Win7 64-bit. Tried to uninstall/reinstall/patch, but no luck.

I believe this was caused by this week's batch of Microsoft security updates (via Windows Update).

PowerDVD 10 version 10.0.5616.52
Version Type: BD - OEM 3D 6CH+6CH
SR Number: DVD140630-12
TR Number: TR140704-021